Remote Meetings & Events Operations Manager

Emota; Philadelphia (Philadelphia County); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Volunteer days

Enhanced annual leave

401k plan

Job summary

Emota in Philadelphia (remote US eligible) seeks a Meetings and Events Client Operations Manager to support the Director of Meetings and Events with process adherence and quality of delivery across client programs.

You will own SOP updates, budget reviews, invoicing and financial tracking, travel coordination for major events, and collaboration with IT, Finance and People Services to ensure successful client outcomes.

Qualifications

• Organizer with 6+ years' corporate meetings and events experience.
• Experience managing event budgets from initial budget, through revisions and reconciliation.
• Financial management skills
• Motivator and professional team member
• Positive and authentic
• A focus on accuracy, detail, consistency and dedicated to customer service
• Intermediate level Excel (can maintain complex spreadsheets)

Responsibilities

• Project and Operational Support: Updating and maintenance of client standard operating procedures to support the team with quality and understanding of client requirements
• Support the Director of Events and Project Directors to ensure team's adherence to all client and internal policies, including compliance, financial and auditing
• Identify any delivery issues and training needs
• Support with health care practitioners compliance reporting
• Work with the Operations Manager to review team resourcing needs
• Open to travel to 1-2 main events per year within the US to stay close to project work, team delivery and better understand client needs
• Support the Director of Events and Project Directors with the review of project budgets and final reconciliations and update financial systems to ensure accuracy
• Support with cost savings reporting, per client processes
• Assistance in maintaining Procim/Tact Plan and Cvent platforms
• Assistance in managing invoicing and client deadlines
• Oversee the financial tracking of all events and conduct regular 'health checks' to ensure positive cash flow through the bi-weekly reports
• Ensure compliance with company and client invoicing processes and aged debt

Skills

Meetings & events management

Budget oversight

Financial management

Team collaboration

Customer service focus

Attention to detail

Tools

Excel

Tact Plan

HubSpot

Cvent

Job description

Emota in Philadelphia (remote US eligible) seeks a Meetings and Events Client Operations Manager to support the Director of Meetings and Events with process adherence and quality of delivery across client programs.

You will own SOP updates, budget reviews, invoicing and financial tracking, travel coordination for major events, and collaboration with IT, Finance and People Services to ensure successful client outcomes.