Senior Meetings & Conferences Operations Manager

National Council of State Boards of Nursing, Inc.; Chicago (IL); Presencial; USD 69.000 - 80.000; Jornada completa

Descripción de la vacante

National Council of State Boards of Nursing, Inc. is seeking an experienced Meetings Manager to lead the Consolidated Services meeting team in Chicago.

You will oversee planning, vendor management, and internal operations to deliver seamless conferences and meetings that align with the organization’s mission. Reporting to the Director of Consolidated Services, you will guide a four-person team, drive process improvements, manage budgets, and coordinate with Marketing, Finance and HR to ensure

Formación

• Minimum of five years of experience in a similar role and supervisory experience required.
• Knowledge of databases; Web and HTML; CRM systems.
• Skilled in using applications like Cvent, Accelevents, Wufoo, or similar applicable event planning software.
• Strong organizational, problem solving, critical thinking and analytical skills.
• Professional interpersonal skills and excellent customer service skills.
• Attention to detail, adaptability and flexibility in a fast-paced environment.
• Ability to travel as required.

Responsabilidades

• Provides leadership to Consolidated Services (CS) Specialists by ensuring the team is following all processes and procedures and completing work within the agreed Service Level Agreement (SLA). Monitors meetings KPIs through monthly reporting, reviews audits to identify efficiencies, and leverages technology, including AI, as needed.
• Oversees the creation of RFPs for meeting locations as well as contract review. Conducts site visits as needed. Ensures all processes are followed for external conferences including staying within budget, keeping stakeholders informed, engaging Marketing for branding, and managing risk for Annual Meeting and Mid-Year Meeting (MYM). Reviews all conference feedback and prepares Board of Director Reports.
• Oversees all aspects of internal meeting logistics. Ensures all meetings are within budget, and all internal meeting processes are followed, including approving attendee travel/hotel requests, resolving dietary issues and conference room conflicts. Conducts annual staff training on internal meeting logistics.
• Oversees the review process of attendee expense statements for all NCSBN conferences and internal meetings. Utilizes expense statement data to forecast budgeting, including Resource Fund budgeting. Resolves all expense statement issues.
• Develops, maintains, implements and evaluates meeting policies for both internal onsite and external meeting processes. Completes post-event tasks and conducts post event lessons learned meetings with business owners. Ensures all NCSBN.org meeting resource pages are current.
• Manages NCSBN meeting vendors, including Direct Travel, Hyatt Hotel, Swiss Hotel, and Travis AV. Mitigates related risk and resolves issues.
• Provides forecasting reports for future conferences including forecasting budgets for external conferences.

Conocimientos

Leadership

Strategic planning

Communication

Project management

Customer service

Herramientas

Cvent

Accelevents

Wufoo

Descripción del empleo

National Council of State Boards of Nursing, Inc. is seeking an experienced Meetings Manager to lead the Consolidated Services meeting team in Chicago.

You will oversee planning, vendor management, and internal operations to deliver seamless conferences and meetings that align with the organization’s mission. Reporting to the Director of Consolidated Services, you will guide a four-person team, drive process improvements, manage budgets, and coordinate with Marketing, Finance and HR to ensure