Lead Medical Support Assistant & Trainer

US-Department-of-Veterans-Affair; Salt Lake City (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

US Department of Veterans Affairs through the VA Salt Lake City Health Care System seeks a Supervisory Medical Support Assistant to supervise a team of MSAs, provide training, auditor functions, and advisory support to ensure staff complete assignments effectively.

Applicants must meet basic requirements, including US citizenship, and relevant experience or education. The role emphasizes supervision, data reporting, and program coordination within Care in the Community.

Qualifications

• Knowledge of MSA responsibilities or equivalent patient support role in a non-VA setting.
• Experience satisfying requirement may be paid/non-paid work in relevant setting.
• Part-time experience credit is given proportionally to full-time work.

Responsibilities

• Supervise MSAs and lead staff in a patient support setting.
• Provide training, guidance, and performance feedback.
• Collaborate with internal/external customers to ensure continuity of care.
• Generate and analyze reports to support senior management decisions.

Skills

Staff supervision

Customer service

Briefings & training

Budget management

Data analysis

Education

One year above high school

Job description

US Department of Veterans Affairs through the VA Salt Lake City Health Care System seeks a Supervisory Medical Support Assistant to supervise a team of MSAs, provide training, auditor functions, and advisory support to ensure staff complete assignments effectively.

Applicants must meet basic requirements, including US citizenship, and relevant experience or education. The role emphasizes supervision, data reporting, and program coordination within Care in the Community.