Senior Medical Support & Scheduling Supervisor

Veterans Health Administration; City of Rochester (NY); On-site; USD 57,000 - 74,000; Full time

Job summary

Veterans Health Administration in Rochester, NY seeks a Supervisory Medical Support Assistant to support VA Finger Lakes Healthcare System. The role supervises scheduling, analyzes data for performance metrics, and coordinates with specialty care teams to optimize clinic utilization.

The incumbent trains staff, conducts scheduling competencies, and prepares weekly consult reports, reporting to Health Administration Services. Work is on-site with standard daytime hours.

Qualifications

• Education recognized by the U.S. Department of Education or foreign equivalency as applicable.
• Experience coordinating scheduling and data extraction for performance reports.
• Ability to communicate with patients, interdisciplinary teams, and external facilities.

Responsibilities

• Extract and analyze data to provide performance reports for senior management.
• Coordinate with specialty care teams to review clinic utilization and make adjustments.
• Develop and maintain communication with patients and VA/non-VA facilities.
• Train staff on scheduling guidelines and conduct scheduling audits.
• Prepare weekly consult reports and manage backlog and deadlines.

Skills

Data extraction

Data analysis

Scheduling coordination

Communication

Team leadership

Education

High school diploma or equivalent

Tools

EHR/CPRS

Scheduling software

Job description

Veterans Health Administration in Rochester, NY seeks a Supervisory Medical Support Assistant to support VA Finger Lakes Healthcare System. The role supervises scheduling, analyzes data for performance metrics, and coordinates with specialty care teams to optimize clinic utilization.

The incumbent trains staff, conducts scheduling competencies, and prepares weekly consult reports, reporting to Health Administration Services. Work is on-site with standard daytime hours.