Senior Medical Device Clinical Specialist

Nordson Corporation; North Carolina; On-site; USD 90,000 - 120,000; Full time

Job summary

Nordson MEDICAL is seeking an experienced Clinical Specialist to support Territory Sales Manager by leading clinical evaluations, trials, and installations, while collecting, analyzing and presenting data to drive revenue growth across the defined territory.

You will deliver clinical presentations at professional meetings and training programs, educate customers on product usage, and proctor procedures in hospital accounts. Extensive overnight travel is required.

Qualifications

• CCP preferred. Bachelor’s Degree or equivalent medical device experience.
• Minimum of 5 years medical device experience and clinical support of mechanical circulatory systems.
• Demonstrated record of clinical expertise.
• Solid understanding of specified functional area, and application of business concepts, procedures and practices.
• Capable of managing time and resources within the assigned territory in conjunction with near-term plans to ensure the territory’s objectives are achieved.
• Ensure compliance with hospital credentialing systems, governmental regulations and maintaining honesty, integrity and excellent work ethics.
• Be able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
• Carry out operations within an established budget.
• Must have sound knowledge of a variety of alternatives and their impact on the business, and be able to exercise judgment in selecting innovative and practical methods to achieve problem resolution in the assigned territory.
• Establish and cultivate an extensive network of support to facilitate completion of assignments.
• Ability to influence middle & upper management and external customers on technical as well as new business solutions.
• Participate in the development of less experienced staff by setting an examples, providing guidance and offering counsel. May lead a project team and participate in determining goals and objectives for projects.
• Basic to intermediate skills in Microsoft Excel, Word, SharePoint, Outlook, Wufoo and familiarity with CRM tools.
• Must have a valid driver’s license & speak English.

Responsibilities

• Serve as a key business partner to Quest clients in the field, develop & maintain strong relationships. Promptly respond to customer needs & complaints regarding products & service.
• Participate in the coordination of clinical evaluations, trials and installations.
• Collect, analyze & present data.
• Present at professional meetings, cardiothoracic residency & fellowship programs & perfusion schools.
• Acts as a clinical liaison to the R & D team.
• Attend Industry tradeshows.
• Assist Territory Sales Manager by scheduling meetings with current and potential customers to fulfill revenue and unit growth objectives assigned by company on a monthly/quarterly/annual basis.
• Assist Territory Sales Manager in developing & implementing business plans (i.e., weekly, quarterly, monthly) along with providing timely, accurate forecasting by analyzing quarterly and monthly sales figures and reports identifying the needs of particular accounts and discussing issues with the Territory Sales Manager to help the organization achieve its annual sales goals.
• Determine the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which Quest products can best address their specific needs.
• Develop relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key purchasing decision makers in order to facilitate future sales.
• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed.
• Proctor actual procedures in the operating room of hospital accounts to ensure proper use of products and contribute to a successful implementation of company products.
• The Clinical Specialist role requires extensive overnight travel to support customers and business needs across the territory. Some travel is outside the territory.

Skills

Microsoft Excel

Microsoft Word

SharePoint

Outlook

Wufoo

CRM tools

Driver's license

English

Education

Bachelor’s Degree or equivalent medical device experience

CCP preferred

Tools

CRM systems

Job description

Nordson MEDICAL is seeking an experienced Clinical Specialist to support Territory Sales Manager by leading clinical evaluations, trials, and installations, while collecting, analyzing and presenting data to drive revenue growth across the defined territory.

You will deliver clinical presentations at professional meetings and training programs, educate customers on product usage, and proctor procedures in hospital accounts. Extensive overnight travel is required.