Senior Medical Coding Associate - Customer Insights

athenahealth; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

athenahealth is seeking a Senior Coding Associate for Customer Insights to drive adoption of the athenaOne Medical Coding Service. You will leverage your coding expertise to ensure customers achieve improved outcomes and will translate customer needs into scalable process improvements.

The role requires strong analytical skills, attention to detail, and the ability to influence stakeholders. You will manage multiple projects and collaborate across internal teams and customers to deliver value.

Qualifications

• Bachelors degree or commensurate professional experience.
• CPC and/or CCS certification from AAPC or AHIMA is required.
• 3+ years of professional experience in medical coding.
• Experience collaborating with cross-functional teams and presenting to stakeholders.
• Experience communicating with customers or medical providers.
• Ability to independently manage multiple projects.
• Experience with computer-assisted coding or coding automation tools is preferred.

Responsibilities

• Analyze provider documentation and audits to identify opportunities to improve coding and documentation.
• Review customer configurations and practice information to identify gaps and potential disruptions.
• Champion continuous process improvement to increase efficiency and outcomes.
• Design solutions favoring automation and product enhancements over manual workflows.
• Manage multiple complex projects with appropriate prioritization and deadlines.
• Create presentations for internal leaders and customers with clear, on-brand messaging.
• Mentor and educate new hires and colleagues across the Service Integrity team.

Education

Bachelors Degree or commensurate experience

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Coding Associate – Customer Insights

We are looking for a Senior Coding Associate of Customer Insights to join the Medical Coding team here at athenahealth. In this role, Senior Coding Associate of Customer Insights will be responsible for evaluating customer readiness and ensuring customers successfully adopt the athenaOne Medical Coding Service. The Senior Associate will need a strong understanding of the healthcare industry and medical coding guidelines required to ensure our customers realize improved outcomes on the athenaOne Medical Coding service. This individual must be an analytical thinker, demonstrate strong attention to detail, be organized, communicate effectively with both internal teams and customers, think critically, and be a creative problem solver. The Senior Coding Associate must be an expert in coding principles and adhere to compliant coding standards in your work to ensure the integrity of our service with the ability to translate customer needs into process improvements. As a Senior Associate, this individual will be responsible for managing projects independently and influencing internal and external stakeholders to ensure alignment and direction.

Job Responsibilities

• Analyze provider documentation and audits to identify areas of opportunity for our customers to improve their documentation and system usage
• Analyze customer configurations and practice information relevant to the Medical Coding work to identify gaps, discrepancies, and areas that could cause disruption in the work
• Exemplify a mindset of continuous process improvement to ensure we evolve our work to improve efficiency, outcomes, and support scale
• Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows
• Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery
• Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems
• Independently manage multiple complex projects concurrently ensuring appropriate prioritization to meet deadlines
• Create project presentations with multiple audiences in mind – internal stakeholders, leadership, and customers
• Ensure presentations are on-brand, clearly written, informative, providing value to your intended audience, and concisely written as a show of respect for everyone’s time
• Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Service Integrity, creating content and collateral as needed
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Typical Qualifications

• Bachelor’s Degree (or commensurate level of professional experience)
• CPC and/or CCS certified from AAPC or AHIMA required
• 3+ years of professional experience in Medical Coding
• Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
• Experience communicating directly with customers and/or medical providers
• Demonstrated ability to assume sole and independent responsibility for various projects
• Experience implementing computer assisted coding and/or coding automation tools preferred
• CPC and/or CCS certified from AAPC or AHIMA required