Senior Medical Coding Associate - Customer Insights

athenahealth; Florida; Presencial; USD 70 000 - 90 000; Tempo integral

Resumo da oferta

athenahealth is seeking a Senior Coding Associate in Customer Insights to guide customers through adopting the athenaOne Medical Coding Service. You will leverage healthcare coding expertise to ensure accurate documentation and compliant coding, while driving improvements for client outcomes.

You will collaborate with cross-functional teams, analyze provider documentation, and design automated solutions to enhance efficiency and scalability in service delivery.

Qualificações

• Bachelor’s degree or commensurate professional experience.
• CPC and/or CCS certification required.
• 3+ years of medical coding experience.
• Experience with cross-functional groups and stakeholders.
• Experience communicating with customers/providers.
• Ability to independently manage multiple projects.
• Experience with coding automation tools preferred.

Responsabilidades

• Analyze provider documentation and audits to identify improvement opportunities.
• Review customer configurations and practice information for gaps and disruptions.
• Drive continuous process improvement for efficiency and scale.
• Design automation-friendly solutions over manual workflows.
• Apply Lean Six Sigma or similar methods to optimize workflows.
• Identify opportunities to expand value for clients through services.
• Manage multiple complex projects with prioritization to meet deadlines.
• Prepare presentations for internal leadership and customers.
• Ensure clear, on-brand communications across audiences.
• Provide mentoring and education to new hires and colleagues.

Formação académica

Bachelor’s Degree (or commensurate level of professional experience)

CPC and/or CCS certified from AAPC or AHIMA

3+ years of professional experience in Medical Coding

Experience working with cross-functional groups and teams

Experience communicating directly with customers and/or medical providers

Demonstrated ability to assume sole and independent responsibility for various projects

Experience implementing computer assisted coding and/or coding automation tools

Descrição da oferta de emprego

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Coding Associate – Customer Insights

We are looking for a Senior Coding Associate of Customer Insights to join the Medical Coding team here at athenahealth. In this role, Senior Coding Associate of Customer Insights will be responsible for evaluating customer readiness and ensuring customers successfully adopt the athenaOne Medical Coding Service. The Senior Associate will need a strong understanding of the healthcare industry and medical coding guidelines required to ensure our customers realize improved outcomes on the athenaOne Medical Coding service. This individual must be an analytical thinker, demonstrate strong attention to detail, be organized, communicate effectively with both internal teams and customers, think critically, and be a creative problem solver. The Senior Coding Associate must be an expert in coding principles and adhere to compliant coding standards in your work to ensure the integrity of our service with the ability to translate customer needs into process improvements. As a Senior Associate, this individual will be responsible for managing projects independently and influencing internal and external stakeholders to ensure alignment and direction.

Job Responsibilities

• Analyze provider documentation and audits to identify areas of opportunity for our customers to improve their documentation and system usage
• Analyze customer configurations and practice information relevant to the Medical Coding work to identify gaps, discrepancies, and areas that could cause disruption in the work
• Exemplify a mindset of continuous process improvement to ensure we evolve our work to improve efficiency, outcomes, and support scale
• Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows
• Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery
• Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems
• Independently manage multiple complex projects concurrently ensuring appropriate prioritization to meet deadlines
• Create project presentations with multiple audiences in mind – internal stakeholders, leadership, and customers
• Ensure presentations are on-brand, clearly written, informative, providing value to your intended audience, and concisely written as a show of respect for everyone’s time
• Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Service Integrity, creating content and collateral as needed
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Typical Qualifications

• Bachelor’s Degree (or commensurate level of professional experience)
• CPC and/or CCS certified from AAPC or AHIMA required
• 3+ years of professional experience in Medical Coding
• Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
• Experience communicating directly with customers and/or medical providers
• Demonstrated ability to assume sole and independent responsibility for various projects
• Experience implementing computer assisted coding and/or coding automation tools preferred
• CPC and/or CCS certified from AAPC or AHIMA required