Senior Medical Coding Associate - Customer Insights

athenahealth; United States; On-site; USD 66,000 - 112,000; Full time

Job summary

athenahealth is seeking a Senior Coding Associate in Customer Insights to drive adoption of the athenaOne Medical Coding Service and improve customer outcomes. You will evaluate readiness, work with internal teams and customers, and translate needs into process improvements while ensuring compliant coding standards.

Responsibilities include analyzing documentation, diagnosing configuration gaps, and leading multiple projects with clear prioritization.

Qualifications

• Bachelor's degree or commensurate professional experience.
• CPC and/or CCS certification from AAPC or AHIMA required.
• 3+ years of professional medical coding experience.
• Experience with cross-functional teams and stakeholders.
• Experience communicating with customers/ providers.
• Experience in auditing medical charts for coding accuracy.

Responsibilities

• Analyze provider documentation and audits to identify opportunities to improve documentation and system usage.
• Analyze customer configurations and practice information to identify gaps and potential disruptions.
• Design solutions that favor automation and product enhancement over manual work.
• Master workflow design using Lean Six Sigma or similar methods.
• Identify opportunities to expand value for clients through better services.
• Independently manage multiple complex projects with prioritization.
• Create project presentations for internal and external audiences.
• Provide mentoring and training content for new hires.

Skills

Medical Coding

CPC/CCS Certification

Lean Six Sigma

SQL

Excel

PowerPoint

Communication Skills

Project Management

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Coding Associate - Customer Insights

We are looking for a Senior Coding Associate of Customer Insights to join the Medical Coding team here at athenahealth. In this role, Senior Coding Associate of Customer Insights will be responsible for evaluating customer readiness and ensuring customers successfully adopt the athenaOne Medical Coding Service. The Senior Associate will need a strong understanding of the healthcare industry and medical coding guidelines required to ensure our customers realize improved outcomes on the athenaOne Medical Coding service. This individual must be an analytical thinker, demonstrate strong attention to detail, be organized, communicate effectively with both internal teams and customers, think critically, and be a creative problem solver. The Senior Coding Associate must be an expert in coding principles and adhere to compliant coding standards in your work to ensure the integrity of our service with the ability to translate customer needs into process improvements. As a Senior Associate, this individual will be responsible for managing projects independently and influencing internal and external stakeholders to ensure alignment and direction.

Job Responsibilities

• Analyze provider documentation and audits to identify areas of opportunity for our customers to improve their documentation and system usage
• Analyze customer configurations and practice information relevant to the Medical Coding work to identify gaps, discrepancies, and areas that could cause disruption in the work
• Exemplify a mindset of continuous process improvement to ensure we evolve our work to improve efficiency, outcomes, and support scale
• Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows
• Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery
• Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems
• Independently manage multiple complex projects concurrently ensuring appropriate prioritization to meet deadlines
• Create project presentations with multiple audiences in mind - internal stakeholders, leadership, and customers
• Ensure presentations are on-brand, clearly written, informative, providing value to your intended audience, and concisely written as a show of respect for everyone's time
• Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Service Integrity, creating content and collateral as needed

Typical Qualifications

• Bachelor's Degree (or commensurate level of professional experience)
• CPC and/or CCS certified from AAPC or AHIMA required
• 3+ years of professional experience in Medical Coding
• Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
• Experience communicating directly with customers and/or medical providers
• Demonstrated ability to assume sole and independent responsibility for various projects
• Experience implementing computer assisted coding and/or coding automation tools preferred
• CPC and/or CCS certified from AAPC or AHIMA required
• Experience in auditing medical charts for accuracy to support coding decisions and compliance with coding regulations
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
• Knowledge of Lean Six Sigma and Agile development methodologies preferred
• SQL experience preferred

Expected Compensation

$66,000 - $112,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture

Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as