Senior Medical Coding Associate - Customer Insights

athenahealth; Missouri; On-site; USD 70,000 - 110,000; Full time

Job summary

athenahealth is seeking a Senior Coding Associate for Customer Insights to guide customers through adoption of the athenaOne Medical Coding Service. The role requires deep knowledge of medical coding standards and the ability to translate customer needs into actionable process improvements.

You will work with cross-functional teams to identify opportunities, manage complex projects, and mentor new hires while maintaining high standards of accuracy and compliance.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• CPC and/or CCS certification required from AAPC or AHIMA.
• 3+ years of professional medical coding experience.
• Experience communicating with customers and providers and presenting to stakeholders.
• Experience with computer-assisted coding or automation tools preferred.

Responsibilities

• Analyze provider documentation and audits to improve documentation and system usage.
• Review customer configurations and practice information to identify gaps and risks.
• Drive continuous process improvement to enhance efficiency and outcomes.
• Design automated or semi-automated solutions to reduce manual work.
• Lead multiple projects independently and manage priorities to meet deadlines.
• Prepare presentations for internal leadership and clients with clear, on-brand content.

Skills

Analytical thinking

Attention to detail

Effective communication

Project management

Stakeholder engagement

Education

Bachelor’s Degree

CPC/CCS certification (AAPC/AHIMA)

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Coding Associate – Customer Insights

We are looking for a Senior Coding Associate of Customer Insights to join the Medical Coding team here at athenahealth. In this role, Senior Coding Associate of Customer Insights will be responsible for evaluating customer readiness and ensuring customers successfully adopt the athenaOne Medical Coding Service. The Senior Associate will need a strong understanding of the healthcare industry and medical coding guidelines required to ensure our customers realize improved outcomes on the athenaOne Medical Coding service. This individual must be an analytical thinker, demonstrate strong attention to detail, be organized, communicate effectively with both internal teams and customers, think critically, and be a creative problem solver. The Senior Coding Associate must be an expert in coding principles and adhere to compliant coding standards in your work to ensure the integrity of our service with the ability to translate customer needs into process improvements. As a Senior Associate, this individual will be responsible for managing projects independently and influencing internal and external stakeholders to ensure alignment and direction.

Job Responsibilities

• Analyze provider documentation and audits to identify areas of opportunity for our customers to improve their documentation and system usage
• Analyze customer configurations and practice information relevant to the Medical Coding work to identify gaps, discrepancies, and areas that could cause disruption in the work
• Exemplify a mindset of continuous process improvement to ensure we evolve our work to improve efficiency, outcomes, and support scale
• Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows
• Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery
• Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems
• Independently manage multiple complex projects concurrently ensuring appropriate prioritization to meet deadlines
• Create project presentations with multiple audiences in mind – internal stakeholders, leadership, and customers
• Ensure presentations are on-brand, clearly written, informative, providing value to your intended audience, and concisely written as a show of respect for everyone’s time
• Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Service Integrity, creating content and collateral as needed
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Typical Qualifications

• Bachelor’s Degree (or commensurate level of professional experience)
• CPC and/or CCS certified from AAPC or AHIMA required
• 3+ years of professional experience in Medical Coding
• Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
• Experience communicating directly with customers and/or medical providers
• Demonstrated ability to assume sole and independent responsibility for various projects
• Experience implementing computer assisted coding and/or coding automation tools preferred
• CPC and/or CCS certified from AAPC or AHIMA required