Senior Medical Assistant - Clinical Support & Mentorship

Roots Community Health Center; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Roots Community Health Center in Oakland, CA seeks a Medical Assistant II to advance clinical support, mentor MA staff, and help coordinate workflows for efficient patient care. The role builds on MA I duties: rooming patients, taking vitals, performing EKGs and phlebotomy, immunizations, and assisting physicians, RNs, NPs, and PAs.

Strong organizational skills and teamwork are essential. This position emphasizes quality improvement, regulatory readiness (Medi-Cal, OSHA), and a supportive

Qualifications

• Minimum 2 years of Medical Assistant experience required.
• Pediatric medical assisting and phlebotomy experience strongly preferred.
• High school diploma or GED required.
• Current BLS certification required.
• Medical Assistant registration or certification preferred.
• Knowledge of medical terminology and ability to perform blood draws, EKGs, and audiometry.
• Familiarity with EHR, Microsoft Office, and Google Docs.
• English communication and task prioritization skills.
• Experience with diverse and underserved populations.
• Bilingual Spanish preferred.

Responsibilities

• Prepare exam rooms and support efficient patient flow.
• Room patients, obtain vital signs, document histories and chief complaints, and prepare patients for visits.
• Perform EKGs, audiometry, immunizations, blood draws, specimen collection, and basic in-clinic testing as applicable.
• Assist RNs, NPs, PAs, and MDs with examinations, follow-up, referrals, and patient education as directed.
• Maintain accurate medical records, supplies, equipment, and required clinical logs.
• Maintain clean, organized clinical areas and support clinic operations as needed.
• Serve as a clinical resource and mentor for Medical Assistants, including orientation, precepting, coaching, and competency validation.
• Support advanced clinical workflows, including difficult blood draws and specimen collection.
• Assist with clinic operations, patient flow, supply inventory, and equipment coordination.
• Support clinical workflow and standard operating procedure improvements.
• Participate in chart audits, quality improvement, and regulatory readiness, including Medi-Cal, HRSA, OSHA, infection prevention, and vaccine programs.
• Maintain required quality-control, temperature, and regulatory logs.
• Serve as shift lead and assist with interviews and onboarding as assigned.
• Collaborate with the interdisciplinary care team and perform clinical tasks within the Medical Assistant scope of practice and under appropriate orders and supervision.
• Demonstrate professionalism, accountability, teamwork, and excellent customer service.

Skills

MA experience

Pediatric phlebotomy

EKG and Audiometry

BLS certified

Clinical mentoring

Education

High school diploma or GED

MA certification (preferred)

Tools

Electronic Health Records

Microsoft Office

Google Docs

Job description

Roots Community Health Center in Oakland, CA seeks a Medical Assistant II to advance clinical support, mentor MA staff, and help coordinate workflows for efficient patient care. The role builds on MA I duties: rooming patients, taking vitals, performing EKGs and phlebotomy, immunizations, and assisting physicians, RNs, NPs, and PAs.

Strong organizational skills and teamwork are essential. This position emphasizes quality improvement, regulatory readiness (Medi-Cal, OSHA), and a supportive