Senior Medical Assistant

City of Hope; Zion (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

City of Hope is seeking a Senior Medical Assistant (CMA/RMA) to support patient care in our oncology clinic. The CMA/RMA provides clinical and administrative support under supervision of Practice Manager or physician team, delivering an exceptional patient experience.

The role requires CMA/RMA certification, 5+ years of MA or nursing assistant experience in hospital/clinic, and completion of approved training. BLS and CMA/RMA certifications are required to ensure high-quality care.

Qualifications

• High School Diploma or equivalent required.
• Completion of an approved CMA training program.
• CMA/RMA or equivalent certification required.
• Completion of US Armed Forces medical services training.
• Completion of another relevant clinical training program.

Responsibilities

• Assist providers with patient care and clinical procedures.
• Record intake, vital signs, and other clinical duties within scope.
• Triage telephone calls and relay information appropriately.
• Coordinate communication between patients, caregivers, physicians, care managers, and clinical departments.
• Maintain accurate documentation and support care coordination activities.
• Order and maintain clinical and office supplies.
• Provide clerical and administrative support to ensure efficient clinic operations.
• Adhere to all organizational policies, procedures, and regulatory requirements.

Education

High School Diploma

CMA training program

CMA/RMA or equivalent certification

US Armed Forces medical services training

Other clinical training program

Job description

Senior Medical Assistant

About City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked among the top in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

The Certified/Registered Medical Assistant (CMA/RMA) plays a vital role in ensuring the smooth flow of patients through the clinic. This position performs delegated clinical and administrative responsibilities to support patient care and deliver an exceptional patient experience.

Working under the direction of the Practice Manager, Director, Medical Oncologist, Nurse Practitioner, or Physician Assistant, the CMA/RMA assists clinicians in providing high-quality medical care while utilizing specialized knowledge, judgment, and technical skills.

Key responsibilities include:

• Assisting providers with patient care and clinical procedures
• Performing patient intake, vital signs, and other clinical duties within scope of practice
• Triaging telephone calls and relaying information appropriately
• Coordinating communication between patients, caregivers, physicians, care managers, and clinical departments
• Maintaining accurate documentation and supporting care coordination activities
• Ordering and maintaining clinical and office supplies
• Providing clerical and administrative support to ensure efficient clinic operations
• Adhering to all organizational policies, procedures, and regulatory requirements

The CMA/RMA reports directly to the Practice Manager and/or Director and performs all duties in accordance with established standards and guidelines.

Minimum Qualifications

Experience

• 5+ years of Medical Assistant or Nursing Assistant experience in a hospital or clinic setting preferred

Education

• High School Diploma or equivalent required
• Completion of an approved Medical Assistant training program;
• Completion of an unapproved Medical Assistant training program and successful passage of a nationally recognized certification examination (AAMA, AMT, or equivalent);
• Completion of a United States Armed Forces medical services training program;
• Completion of another relevant and applicable clinical training program

Certifications

• Current American Heart Association (AHA) Basic Life Support (BLS) certification
• Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent applicable certification

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.