Senior Medical Assistant

PF Patient First; Morton Grove (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

City of Hope is seeking a Senior Medical Assistant to support clinicians in providing high‑quality care. Schedule: Monday – Thursday, 8:00 AM – 5:30 PM. The CMA/RMA assists with patient flow, documentation, and coordination of care under supervision of Practice Manager/Director.

Minimum qualifications include 5+ years MA/NA experience, diverse MA training, and relevant certifications (AHA BLS, CMA/RMA). City of Hope is an equal opportunity employer.

Qualifications

• 5+ years of Medical Assistant or Nursing Assistant experience in a hospital or clinic setting preferred.
• High School Diploma or equivalent.
• Completion of an approved Medical Assistant training program.
• Completion of an unapproved Medical Assistant training program and CMA/RMA certification considered.
• Completion of US Armed Forces medical services training program.
• Completion of another relevant clinical training program.

Responsibilities

• Assisting providers with patient care and clinical procedures
• Performing patient intake, vital signs, and other clinical duties within scope of practice
• Triaging telephone calls and relaying information appropriately
• Coordinating communication between patients, caregivers, physicians, care managers, and clinical departments
• Maintaining accurate documentation and supporting care coordination activities
• Ordering and maintaining clinical and office supplies
• Providing clerical and administrative support to ensure efficient clinic operations
• Adhering to all organizational policies, procedures, and regulatory requirements

Education

High School Diploma or equivalent

Completion of an approved Medical Assistant training program

Completion of an unapproved Medical Assistant training program and successful passage of CMA/RMA certification

US Armed Forces medical services training program

Completion of another relevant clinical training program

Job description

Senior Medical Assistant

About City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

Schedule: Monday - Thursday, 8:00 AM - 5:30 PM

The Certified/Registered Medical Assistant (CMA/RMA) plays a vital role in ensuring the smooth flow of patients through the clinic. This position performs delegated clinical and administrative responsibilities to support patient care and deliver an exceptional patient experience. Working under the direction of the Practice Manager, Director, Medical Oncologist, Nurse Practitioner, or Physician Assistant, the CMA/RMA assists clinicians in providing high-quality medical care while utilizing specialized knowledge, judgment, and technical skills.

Key responsibilities

• Assisting providers with patient care and clinical procedures
• Performing patient intake, vital signs, and other clinical duties within scope of practice
• Triaging telephone calls and relaying information appropriately
• Coordinating communication between patients, caregivers, physicians, care managers, and clinical departments
• Maintaining accurate documentation and supporting care coordination activities
• Ordering and maintaining clinical and office supplies
• Providing clerical and administrative support to ensure efficient clinic operations
• Adhering to all organizational policies, procedures, and regulatory requirements

The CMA/RMA reports directly to the Practice Manager and/or Director and performs all duties in accordance with established standards and guidelines.

Minimum Qualifications

• Experience: 5+ years of Medical Assistant or Nursing Assistant experience in a hospital or clinic setting preferred

Education

• High School Diploma or equivalent required
• Completion of an approved Medical Assistant training program
• Completion of an unapproved Medical Assistant training program and successful passage of a nationally recognized certification examination (AAMA, AMT, or equivalent)
• Completion of a United States Armed Forces medical services training program
• Completion of another relevant and applicable clinical training program

Certifications

• Current American Heart Association (AHA) Basic Life Support (BLS) certification
• Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent applicable certification

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

Each of us at City of Hope believes in and is dedicated to turning hope into reality. Every researcher, nurse, doctor, administrative professional or IT specialist brings his or her unique creativity and talent to the fight against cancer, diabetes and other life-threatening illnesses. Whether your interest is in the clinical, business, science or support service area, at City of Hope you will collaborate with the best and brightest colleagues, be challenged by engaging tasks and impact the lives of many people.