Administrative Officer

Veterans Health Administration; White City (OR); Sur place; USD 62 000 - 97 000; Plein temps

Résumé du poste

The U.S. Department of Veterans Affairs in White City, Oregon is seeking an Administrative Officer to lead Community Care administration and program analysis under the Service Chief Community Care.

The role focuses on developing reports, analyzing patient service data, and coordinating staff activities with clinical teams to improve access and coordination of care. Responsibilities include supervising administrative staff, managing reporting systems, addressing grievances, and ensuring

Qualifications

• Transcript must be submitted with your application.
• Education recognized by the U.S. Department of Education is acceptable for qualification.
• Foreign education requires a Certificate of Foreign Equivalency with transcript.

Responsabilités

• Plan, develop, coordinate program analysis for Community Care.
• Lead weekly metrics and reporting on consults and wait times.
• Supervise administrative staff across multiple roles.
• Coordinate disciplinary actions and maintain labor relations.
• Ensure compliance with accreditation and regulatory standards.

Connaissances

Program analysis

Supervisory experience

Administrative reporting

Labor relations

Formation

Transcript submission

Outils

CDW data system

VISTA

SharePoint

Description du poste

• Department: Department of Veterans Affairs

The VA Southern Oregon Rehabilitation Center and Clinics (SORCC), located in White City, Oregon is hiring an Administrative Officer. The position is aligned under the Service Chief Community Care, under the Associate Director Patient Care Services/Nurse Executive.

Key Responsibilities

Duties include but not limited to: Program Analysis: Plans, develops, coordinates, and directs program analysis of all components of Community Care. Responsible for the independent preparation of reports, management briefings and other reporting systems required of the program.

Reports typically include in-depth analysis of volume of patients served and demographic data of patients served by pulling raw data from corporate data warehouse (CDW), time study reports for efficiency in consult processes, wait times for capacity/access, staffing levels and progress, ongoing assigned projects from the Community Care Chief including barriers and progress towards completion, and suspense data elements as required by outside inspecting bodies.

Acts as the administrative lead for weekly metrics, all aspects of monitoring consults, wait times, deferred consults due to COVID 19, Community Care funding, internal and external customer service, medical records through e-Fax, Community care staffing, space and equipment, and MISSION Act implementation as it applies to Community Care.

Other reports are produced, validated, and complied through various sources including VSSC, VISTA, CDW, ARC, VISN SharePoint, and national VACO offices. The frequency of ongoing reports is weekly and more in-depth tracking reports are at the request of the Community Care Chief or Executive leadership. Several reports are weekly, bi-weekly, monthly, and quarterly.

Supervisory Responsibilities: Provides supervision for employees responsible for administrative work in support of the VA SORCC community care service line; MSA's, AMSA's, Supervisory and Lead MSA's, and Voucher Examiners. Ensures employees under his/her supervision perform duties in a manner that is highly collaborative with clinical employees within the VA SORCC community care service line, as well as all other service lines across the Medical Center, and community vendors.

Responsible for: a cohesive team structure within CC; an environment of trust and collaboration; a team-oriented, customer-driven, professional environment to develop new models of care that emphasize prevention, improve access and coordination of care; educate and empower Veterans and their families; enhance the customer experience with positive human interactions and therapeutic alliances; promote the coordination, continuity, and integration of care; demonstrates flexibility, integrity and accountability with a work ethic that emphasizes excellence and quality; and builds customer confidence by professional dress and demeanor.

Discusses, investigates, and responds to employee grievances to resolve conflicts. Representatives at labor management meetings, provides information, and resolves conflicts and/or issues that may arise. Assures management officials are familiar with the negotiated agreement. Listens to problems and concerns of assigned employees and helps when possible or secures the advice from Human Resources.

Coordinates and participates in disciplinary actions and responds to appeals and grievances and attends hearings when requested. This may involve working with Human Resources, Special Counsel, Equal Employment Opportunity (EEO) Investigators, and others in resolving personnel problems and taking personnel actions.

Program Administration: Plays a vital role in developing and coordinating internal review systems to assure that both clinical and administrative activities follow agency and accrediting and regulatory requirements. Provides for full administration of reporting, evaluation, and community care requirements associated with the accreditation of the organization.

Establishes procedures to meet unusual or unique standards assuring services provided meet nationally accepted standards, are at least equal to those available in the community and are maximally cost effective. Employs updated mechanisms proven to be effective in the provision of service. Assures all standards of regulatory and accrediting agencies are continuously met in full.

Participates in all system reviews both internal and external and makes suggestions on ways to improve overall management for the division. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00am-4:30pm.

Telework: Not available. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD90441 and PD90440 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not authorized. Permanent Change of Station (PCS): Not authorized.

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $61722 – $97087/yr.

What is the application deadline?

Applications close on 2026-12-23.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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