Senior Medical Admin & Patient Care Coordinator

Umass-Memorial-Health-; Worcester (MA); On-site; USD 47,565,772 - 89,888,400; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a Secretary, Medical Admin Sr to provide advanced clerical support for physicians, clinicians, and staff. The role covers scheduling, registration, documentation, and basic billing while upholding confidentiality and professional service.

Responsibilities include coordinating appointments, processing referrals, maintaining patient records, and supporting meetings and program activities in a fast-paced medical office. Training and mentorship may be provided.

Qualifications

• High School diploma or equivalent required; vocational training preferred.
• 2 years in a medical office/healthcare setting; strong Microsoft Office and EHR skills.
• Ability to handle confidential information and multi-priority tasks.

Responsibilities

• Schedule and coordinate inpatient and outpatient visits, tests, and procedures.
• Register patients, verify insurance, obtain referrals/authorizations when needed.
• Greet/assist patients, answer calls, route messages, and support caregivers.
• Prepare and maintain patient charts, documents, and correspondence per HIPAA.
• Support office operations, meetings, travel, and basic billing/receipts.

Skills

Communication skills

Customer service

Confidentiality

Multitasking

Organizational skills

Education

High School diploma or equivalent

Medical secretary/medical assistant vocational training

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

UMass Memorial Health is seeking a Secretary, Medical Admin Sr to provide advanced clerical support for physicians, clinicians, and staff. The role covers scheduling, registration, documentation, and basic billing while upholding confidentiality and professional service.

Responsibilities include coordinating appointments, processing referrals, maintaining patient records, and supporting meetings and program activities in a fast-paced medical office. Training and mentorship may be provided.