Senior Medicaid & LTC Income Maintenance Supervisor

Brunswick County; Bolivia (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Brunswick County is seeking an Income Maintenance Supervisor II to oversee the Adult Medicaid Review, Long Term Care and Special Assistance teams, providing supervision, training, and performance support.

The ideal candidate will understand Adult Medicaid policies, be proficient with NC FAST, and demonstrate strong customer service, written and verbal communication, and supervisory experience to ensure timely, high-quality service delivery.

Qualifications

• Bachelor’s degree with 2 years of casework/investigator experience in an economic service program, preferably with supervisory exp.
• Associate degree with 4 years of casework/investigator experience in an economic service program, preferably with supervisory exp.
• Equivalent mix of education, training, and experience meeting required knowledge and abilities.
• Direct experience with NC FAST is highly desirable; Intro to Human Services and Income Maintenance NC FAST certificates are a plus.
• Must be able to operate office equipment and exert light force as needed.

Responsibilities

• Direct department employees; instruct, review, assign, train, and appraise performance.
• Review program objectives and set goals for the unit.
• Work with internal/external customers and community partners.
• Prepare reports and ensure timeliness and quality measures are met.

Skills

Adult Medicaid policies

Microsoft Office

Computer literacy

NC Fast

Customer service

Prioritization

De-escalation

Written communication

Verbal communication

Education

Bachelor’s degree (economic service related)

Associate degree (economic service related)

Equivalent combination of education

Tools

NC FAST

Job description

Brunswick County is seeking an Income Maintenance Supervisor II to oversee the Adult Medicaid Review, Long Term Care and Special Assistance teams, providing supervision, training, and performance support.

The ideal candidate will understand Adult Medicaid policies, be proficient with NC FAST, and demonstrate strong customer service, written and verbal communication, and supervisory experience to ensure timely, high-quality service delivery.