Income Maintenance Supervisor III- Medicaid Program Manager- Adult Medicaid

Johnston County, NC; North Carolina; On-site; USD 75,000 - 95,000; Full time

Job summary

Johnston County Department of Social Services is seeking a Medicaid Program Manager to supervise the Adult and Family & Children Medicaid Units and lead program delivery in Johnston County, NC. The role reports directly to the Medicaid Division Director and focuses on staff leadership, policy development, and ensuring compliance with federal and state standards.

The ideal candidate will have supervisory experience in income maintenance programs, strong communication skills, and expertise in

Qualifications

• Four years of experience in income maintenance programs, including supervisory experience.
• Ability to read, analyze and interpret rules and procedures; strong written and verbal communication.

Responsibilities

• Plan, direct, supervise, and participate in the delivery of income maintenance programs and services.
• Provide leadership to supervisors and staff responsible for the programs.
• Develop policy and procedures for the programs; ensure quality and timeliness; track training, reports and certifications.
• Prepare reports; maintain records, files and confidentiality.
• Stay current on audit findings and other compliance standards.

Skills

Supervisory leadership

Policy development

Staff training

Budget/process knowledge

Written & verbal communication

Interpersonal skills

Crisis/disaster response

Tools

NC FAST

Job description

This is a reposting, previous applicants are still under consideration.

The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community.

Johnston County Department of Social Services has an immediate opening for a Medicaid Program Manager. The Program Manager provides supervision, training, support, and leadership to the Adult and Family & Children Medicaid Units.

• Plans, directs, supervises, and participates in the delivery of income maintenance programs and services; reviews casework, holds conferences, and assists income maintenance staff in resolving difficult or unusual case situations; interprets and provides guidance on regulations and procedures; prepares and maintains records, files, reports, and confidentiality.
• Provide leadership and guidance supervisors and staff responsible for the programs.
• This position reports directly to the Medicaid Division Director.
• Evaluates performance of staff for adherence to Federal and State standards regarding quality of work.
• Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals.
• Responsible for developing policy and procedures for the programs, ensuring quality and timeliness standards are met, tracking training, reports, and certifications as well as acting on employee problems, selecting new employees, and conducting staff evaluations.
• Plan and organize workflow and ensure unit goals are met.
• Presents recommendations to management regarding program or divisional goals, objectives, procedures, or processes.
• Conducts team meetings and monthly conferences.
• Participates in long-range planning for the division.
• Prepares reports. Maintains records, files, and confidentiality.
• Stay abreast of audit findings and other compliance standards.
• Performs duties related to disaster situations and emergency shelter operations.
• Performs related tasks as required.

Thorough knowledge of the use of the public assistance manuals; considerable knowledge of all income maintenance programs and the forms and documents used in determining eligibility; considerable knowledge of all agency programs and services; considerable knowledge of community programs and services which could affect the customer/applicant; considerable knowledge of the budget and planning process; considerable understanding of the budget process; general knowledge of basic supervisory/management skills; skills in instructing; organizing, directing and supervising subordinate employees. Ability to maintain a satisfactory working relationship with applicants and others contacted within the course of performing the work; ability to assess needs and to plan for future requirements; ability to read, analyze and interpret rules, regulations and procedures; ability to communicate with supervisors, other agency staff, public officials, and the community orally and in written form.

Four years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience.

Desired Education and Experience:

Experience in the administration of Economic Service Programs and considerable knowledge of Federal and State laws and regulations of these programs is required. Must have problem-solving and interpersonal skills sufficient to interact with diverse groups of people, excellent computer skills, organizational skills, and written and verbal communication skills.

Preferred Experience:

• Knowledge of Adult Medicaid and Family & Children Medicaid policies
• Knowledge of NC FAST