Senior Medicaid Eligibility Ops Director | Onsite, Richmond

Maximus; Richmond (VA); Presencial; USD 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

401K match

Unlimited PTO

Tuition reimbursement

Healthcare coverage

Resumo da oferta

Maximus seeks a Senior Program Director to lead Medicaid Eligibility Operations from Richmond, VA. This on-site role oversees call centers, mailroom, and quality/appeals with a focus on strategic leadership, operations, and financial management for a statewide program.

The successful candidate will manage multiple functions, engage with client stakeholders, and drive performance in a large, matrixed organization while guiding a broad set of programs to meet contractual obligations and client

Qualificações

• 12+ years of progressive leadership experience managing large-scale operations, programs, or business functions.
• 7+ years of executive-level leadership experience overseeing multiple departments, contracts, or complex organizational structures.
• Must have Public-sector, healthcare, Medicaid, eligibility, or managed care program experience.
• Must have extensive experience overseeing enterprise-scale contact center operations, including performance management, SLA accountability, workforce optimization, and customer experience.
• The ability to work on-site at our Richmond VA location three to four days per week.

Responsabilidades

• Lead one or more highly complex and/or enterprise-critical programs with broad accountability for outcomes, governance, and senior client relationships.
• Define and drive program and functional strategies, establishing short- to mid-term objectives aligned with business and client priorities.
• Provide full accountability for program financial performance, including budgeting, forecasting, resource allocation, profitability, and P&L management.
• Establish the operating framework, workforce strategy, and resource model for large-scale programs, ensuring operational effectiveness, scalability, and achievement of financial and business objectives.
• Lead and develop a multi-layered organization through performance management, coaching, succession planning, and leadership development.
• Partner with senior executives and cross-functional leaders to establish priorities, allocate resources, and ensure successful execution of strategic initiatives.
• Build and maintain strong customer, stakeholder, and industry relationships, communicating operational performance, technology initiatives, risks, and strategic priorities to support customer satisfaction, retention, and business growth.
• Lead technology enablement and business development efforts, including adoption of operational technologies, solution development, strategic planning, and support of RFP, RFI, and RFQ responses.

Conhecimentos

Leadership experience

Executive leadership

Public-sector experience

Contact center operations

Formação académica

Bachelor’s degree in related discipline

Descrição da oferta de emprego

Maximus seeks a Senior Program Director to lead Medicaid Eligibility Operations from Richmond, VA. This on-site role oversees call centers, mailroom, and quality/appeals with a focus on strategic leadership, operations, and financial management for a statewide program.

The successful candidate will manage multiple functions, engage with client stakeholders, and drive performance in a large, matrixed organization while guiding a broad set of programs to meet contractual obligations and client