Senior MarTech Reliability Engineer (Salesforce & CRM)

Aretiforce | B Corp™; United States; On-site; USD 120,000 - 155,000; Full time

Job summary

Aretiforce seeks a Senior Reliability Engineer to own the reliability of martech and customer platforms, including Salesforce, CRM, and data flows. You will focus on monitoring, incident management, and operational excellence across marketing ecosystems.

The role emphasizes observability, data quality, and production support in a cross-functional environment with Marketing, Data, and Engineering teams.

Qualifications

• Experience supporting Salesforce-based marketing or customer platforms.
• Experience with Salesforce Marketing Cloud and Salesforce Data Cloud.
• Familiarity with enterprise marketing platforms (e.g., Adobe) and CRM data flows.
• Strong understanding of data movement between CRM and marketing systems.
• Proven ability to manage production incidents and post-mortems.

Responsibilities

• Own reliability across Salesforce, CRM, and marketing platforms.
• Monitor data flows, integrations, APIs, campaigns, and journeys.
• Build and improve monitoring, dashboards, and alerts.
• Lead incident response, troubleshooting, and root-cause analysis.
• Develop runbooks, SLIs/SLOs, and reliability standards.
• Improve release readiness and production support processes.

Skills

Salesforce platform knowledge

Reliability mindset

Monitoring and observability

Incident management

Data movement understanding

Cross-functional collaboration

Tools

Salesforce Marketing Cloud

Salesforce Data Cloud

Adobe Marketing Cloud

Job description

Aretiforce seeks a Senior Reliability Engineer to own the reliability of martech and customer platforms, including Salesforce, CRM, and data flows. You will focus on monitoring, incident management, and operational excellence across marketing ecosystems.

The role emphasizes observability, data quality, and production support in a cross-functional environment with Marketing, Data, and Engineering teams.