Senior Reliability Engineer

Aretiforce | B Corp™; United States; On-site; USD 120,000 - 155,000; Full time

Job summary

Aretiforce seeks a Senior Reliability Engineer to own the reliability of martech and customer platforms, including Salesforce, CRM, and data flows. You will focus on monitoring, incident management, and operational excellence across marketing ecosystems.

The role emphasizes observability, data quality, and production support in a cross-functional environment with Marketing, Data, and Engineering teams.

Qualifications

• Experience supporting Salesforce-based marketing or customer platforms.
• Experience with Salesforce Marketing Cloud and Salesforce Data Cloud.
• Familiarity with enterprise marketing platforms (e.g., Adobe) and CRM data flows.
• Strong understanding of data movement between CRM and marketing systems.
• Proven ability to manage production incidents and post-mortems.

Responsibilities

• Own reliability across Salesforce, CRM, and marketing platforms.
• Monitor data flows, integrations, APIs, campaigns, and journeys.
• Build and improve monitoring, dashboards, and alerts.
• Lead incident response, troubleshooting, and root-cause analysis.
• Develop runbooks, SLIs/SLOs, and reliability standards.
• Improve release readiness and production support processes.

Skills

Salesforce platform knowledge

Reliability mindset

Monitoring and observability

Incident management

Data movement understanding

Cross-functional collaboration

Tools

Salesforce Marketing Cloud

Salesforce Data Cloud

Adobe Marketing Cloud

Job description

Senior Reliability Engineer | MarTech & Customer Platforms

We’re partnered with a world-class global brand undergoing a major digital transformation across its customer, marketing and data landscape.

They are looking for a Senior Reliability Engineer with a strong background across Salesforce, MarTech, CRM and customer data platforms to take ownership of the reliability and operational health of their marketing technology ecosystem.

This is not a traditional infrastructure SRE role and is not a Salesforce development position.

The focus is on monitoring, observability, production support, incident management and reliability across complex marketing platforms, customer data flows, integrations and customer journeys.

The Opportunity

You’ll work across a business-critical MarTech ecosystem spanning Salesforce, enterprise marketing platforms, CRM, customer data, campaigns, digital experiences and integrations.

Your role will be to understand how data and customer journeys move between these platforms, identify issues before they impact customers, and continually improve the monitoring, reliability and support model surrounding them.

You'll work closely with Marketing, CRM, Data, Engineering, Analytics and technology partners.

What You'll Be Doing:

• Own reliability across Salesforce, CRM, customer data and marketing technology platforms.


• Monitor customer data flows, integrations, APIs, campaigns and customer journeys.


• Build and improve monitoring, dashboards, alerting and observability.


• Identify data quality, data freshness, integration and platform issues before they impact customers.


• Lead production incidents, technical troubleshooting, recovery and root-cause analysis.


• Develop runbooks, operational controls, SLIs/SLOs and reliability standards.


• Improve release readiness and production support processes.


• Work cross-functionally across Marketing, CRM, Data Engineering, Analytics and Digital teams.


• Partner with platform vendors and engineering teams to resolve complex production issues.

What We're Looking For

The key to this role is combining MarTech platform knowledge with a reliability mindset.

You'll ideally have:

• Strong hands-on experience supporting Salesforce-based marketing or customer platforms.


• Experience with technologies such as Salesforce Marketing Cloud, Salesforce Data Cloud, Salesforce CRM and/or Salesforce Loyalty Management.


• Experience of enterprise marketing platforms such as Adobe or comparable enterprise marketing ecosystems.


• Strong understanding of CRM, customer data, marketing automation and data movement between enterprise platforms.


• Experience supporting complex, business-critical applications in production.


• Strong experience with monitoring, observability, incident management and production support.


• Understanding of APIs, integrations, data pipelines and how information moves between interconnected platforms.


• Strong troubleshooting and root-cause analysis skills.


• Experience working across multiple teams and communicating technical incidents to technical and business stakeholders.

Particularly Relevant Backgrounds

We're interested in people who have worked within:

• Marketing Technology / MarTech Engineering


• Site Reliability Engineering within customer or marketing platforms