Senior MarTech Manager (Communications)

Chime; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Chime is seeking a Senior MarTech Manager, Communications to evolve member messaging across email, push, in-app, SMS and emerging channels. You will be the Braze and communications technology lead, partnering with Marketing, Product, Engineering, and Data to translate business needs into scalable solutions.

You will drive integrations, governance, and vendor strategy, while advancing AI-enabled workflows and automation to optimize cross-channel experiences.

Qualifications

• 8+ years in marketing technology, CRM, or related technical field.
• Deep Braze expertise including integrations, orchestration, and data structures.
• Experience translating business needs into scalable martech solutions.

Responsibilities

• Lead Braze and communications tech integrations and governance.
• Evaluate vendors, run RFPs, pilot capabilities, and drive build-vs-buy decisions.
• Identify AI opportunities to optimize orchestration, personalization, and experiments.
• Collaborate with Marketing, Product, Engineering, and Data to translate needs into technical specs.
• Ensure reliability, scale, and data quality across channels.

Skills

Braze

APIs & data flows

Vendor management

AI in marketing

Cross-functional collaboration

MarTech governance

Troubleshooting

Cross-channel marketing

Marketing technology

Education

Bachelor's degree in Marketing/Engineering/CS

Tools

Braze integrations

Data pipelines

RFP processes

Job description

• Chime is hiring a Senior MarTech Manager, Communications to evolve the technology that powers member communications across email, push, in-app, SMS and emerging channels
• Reporting to the Director of Marketing Technology, you’ll serve as the MarTech lead for communications
• You will bring deep expertise in Braze and the broader communications technology ecosystem, while also helping shape the broader cross-channel MarTech platform strategy
• You’ll partner with Marketing, Product, Engineering, and Data teams to translate marketing and business needs into scalable solutions, optimize our technology stack, and unlock new capabilities
• This is a senior individual contributor role combining technical depth, systems thinking, and cross-functional influence
• You’ll work across platforms, integrations, data, vendors, and teams to solve complex problems and shape our comms tech evolves
• Serve as MarTech lead for Braze and the broader communications vendor ecosystem, managing integrations, audience syncing, and data flows and troubleshooting issues to ensure our messaging tech operates reliability and at scale
• Partner closely with Marketing, Product, Engineering, and Data teams to translate business needs into technical requirements, identify capability gaps, and deliver scalable technology and automation solutions
• Manage vendor relationships, performance, and roadmap alignment. Lead vendor evaluations and RFPs, pilot new capabilities, identify consolidation opportunities, and drive build-vs-buy recommendations
• Identify and advance opportunities to apply AI across the communications operational workflow and marketing technology stack, from evaluating third-party capabilities to building and automating workflows
• Drive greater value from our communications technology across orchestration, personalization, experimentation, audience activation, and content
• Establish MarTech governance and best practices, including measures of platform health, integration reliability, data quality, adoption, and vendor performance

Benefits

• Physical: We believe in taking care of your physical health, so as a Chimer you'll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
• Emotional: We know that staying healthy involves a lot more than doctor's checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
• Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
• Social: We'll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you're connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events

• Experience evaluating AI-enabled capabilities and turning promising use cases into measurable pilots, workflows, or automations
• Experience managing strategic technology vendors and leading RFPs, pilots, and build-vs-buy assessments
• Strong understanding of communications technology architecture and technical fluency with APIs, schemas, events and triggers, integrations, identity and audience syncing, and data flows
• Experience translating marketing needs into technical requirements, and partnering with and influencing Product, Engineering, Data, and/or vendors to deliver scalable capabilities
• Strong systems thinking and troubleshooting skills, with experience diagnosing communication failures across events, data, integrations, and platforms and driving issues to resolution
• Strong cross-functional communication and influence, with the ability to bridge marketing and technical audiences
• 8+ years of experience in marketing technology, CRM/lifecycle technology, product management, marketing automation or engineering, or a related technical field
• Deep hands-on expertise with Braze, including integrations, orchestration, personalization, data structures, and platform configuration