Technical Program Manager - MarTech (W2 Contract only))

CBTS; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

A global technology company is seeking an experienced Program Manager for CRM initiatives. You will own project plans, coordinate stakeholders across Engineering and Product teams, and ensure effective launch execution. The ideal candidate has at least 5 years of program management experience, familiarity with CRM tools like Braze, and excellent communication skills. This role is critical in managing complex programs within a fast-paced environment, ensuring alignment on scope and timelines.

Qualifications

• 5+ years of experience in program or project management.
• Experience in CRM, MarTech, or customer lifecycle platforms.
• Ability to manage complex programs with multiple stakeholders.

Responsibilities

• Manage end-to-end project plans for CRM initiatives.
• Coordinate across stakeholders in Engineering, Product, and Data.
• Ensure alignment and readiness for launch.
• Maintain program timelines and reduce inbound noise.

Skills

Enterprise-level program or project management

CRM experience

Technical fluency

Communication skills

Problem-solving skills

Education

BA or other degree

Tools

Jira

Monday.com

Confluence

Job description

• Own the centralized intake process for all global CRM requests.
• Triage and organize requests based on business impact, technical complexity, regional scope, and compliance risk.
• Partner with CRM leadership to establish clear priorities, sequencing, and delivery expectations.

Program & Project Management

• Build and manage end to end project plans for CRM initiatives, including timelines, dependencies, milestones, and launch readiness.
• Coordinate across Engineering, Product, MarTech, Data, Legal, CX, and regional stakeholders.
• Lead project kickoffs, status reviews, and risk/issue tracking forums.
• Proactively identify risks, blockers, and tradeoffs, escalating with clear options and recommendations.

Technical Coordination

• Serve as the primary coordination point between CRM platforms, data pipelines, and engineering teams.
• Translate technical constraints and dependencies into clear plans and timelines for non technical stakeholders.
• Ensure alignment across environments (UAT, production) and readiness for launch.

Launch Execution & BAU Transition

• Own launch planning, go/no go coordination, and post launch monitoring plans.
• Ensure all stakeholders are aligned on scope, timing, and support models.
• Drive clean handoffs from launch activities into business as usual (BAU) operations.

Communication & Visibility

• Maintain a single source of truth for program timelines, priorities, risks, and decisions.
• Reduce ad hoc inbound noise by establishing clear processes, documentation, and communication cadences.

Must Have Skills / Requirements

• Enterprise-level program or project management experience
• 5+ years of experience
• Experience in CRM, MarTech, or customer lifecycle platforms.
• 5+ years of experience; Braze is the CRM currently used internally.
• Demonstrated ability to manage complex, high stakes programs with multiple stakeholders.
• 5+ years of experience; Experience communicating with high-level execs and stakeholders.

Nice to Have Skills / Preferred Requirements

• Braze CRM experience.
• BA or other degree.

Soft Skills:

• Proven experience managing cross functional initiatives involving Engineering, Product, and Data teams.
• Strong technical fluency with the ability to understand systems, data flows, and platform dependencies.
• Demonstrated ability to manage complex, high stakes programs with multiple stakeholders.
• Excellent communication, organization, and problem solving skills.
• Experience supporting subscription, retention, or customer engagement programs.
• Experience working in global, multi region environments with localization requirements.
• Familiarity working with Legal and Compliance partners on customer facing systems.
• Experience in CRM, MarTech, or customer lifecycle platforms.
• Project management tools (Jira, Monday.com, Confluence)