Senior Marketplace Product Support & Content Lead

Staples; Framingham (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

Flexible PTO

Discount programs

401(k) company match

Wellness programs

Job summary

Staples is seeking a Senior Product Support Specialist to strengthen the product experience across leading e-commerce marketplaces. You will combine product support, content operations, and problem-solving to improve listings and support customer satisfaction.

You will create and manage listings on marketplaces like Amazon and eBay, own product quality scores, and collaborate with teams to enhance features and support processes while maintaining a customer-focused approach.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in product support or similar roles in e-commerce.
• Experience creating, managing, and maintaining marketplace content (Amazon, eBay, Newegg, Walmart, Target) including use of Microsoft Excel to organize, analyze, or maintain data.
• Experience troubleshooting basic to moderately complex product, content, customer service, or technical issues, including interpreting marketplace content requirements and following procedures.

Responsibilities

• Support product listings and content operations for third‑party marketplaces.
• Analyze and troubleshoot product and listing issues; document resolutions.
• Create and manage product listings across Amazon, eBay, Newegg, Walmart, Target, and more.
• Own product quality scores and respond to evolving e-content requirements affecting search and visibility.
• Collaborate across teams to improve product features, address feedback, and enhance support processes and tools.
• Provide administrative support to order processing and customer support teams.

Skills

Solutions-oriented

Clear communication

Independent worker

Collaboration

Adaptability

Strong organization

Customer-focused

Continuous improvement

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Job description

Staples is seeking a Senior Product Support Specialist to strengthen the product experience across leading e-commerce marketplaces. You will combine product support, content operations, and problem-solving to improve listings and support customer satisfaction.

You will create and manage listings on marketplaces like Amazon and eBay, own product quality scores, and collaborate with teams to enhance features and support processes while maintaining a customer-focused approach.