Senior Marketplace Ops Lead - Data-Driven Strategy & Impact

Uber; San Francisco (CA); On-site; USD 131,000 - 145,000; Full time

Benefits offered by this job

401(k) plan

Bonus program

Equity award

Job summary

Uber Eats is seeking a Senior Operations Manager to shape marketplace strategy and performance across customers, couriers, and merchants in the US&C. You will own end-to-end initiatives, leverage data to drive improvements, and work with Product, Finance, Commercial, and other Ops teams to optimize reliability, speed, and unit economics.

This role blends strategy, analytics, and execution, with a focus on dashboards, experiments, and presenting insights to senior leadership.

Qualifications

• 4+ years of professional experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics), ideally in a tech or marketplace environment.
• Bachelor’s degree required
• Intermediate proficiency in SQL
• Strong proficiency in Excel/Google Sheets

Responsibilities

• Develop strategies that optimize marketplace health by balancing reliability, courier supply, customer experience, and unit economics.
• Analyze large, complex datasets to identify performance trends, diagnose root causes, and uncover opportunities to improve marketplace performance.
• Build quantitative frameworks to evaluate trade-offs between delivery speed, courier earnings, customer reliability, and operational cost.
• Lead high-impact operational initiatives from strategy through execution, measuring results and driving continuous improvement.
• Partner with Product, Finance, Commercial, and other Ops teams to shape priorities, evaluate experiments, and support the successful rollout of new product and operational capabilities.
• Build analytical frameworks, dashboards, and reporting that enable leadership to understand marketplace performance and make informed decisions.
• Translate complex marketplace data into clear, decision-ready stories, trends, and strategic trade-off analyses for senior leadership.
• Build and automate performance monitoring tools to proactively identify emerging marketplace risks and opportunities.

Skills

SQL

Excel/Sheets

Python

Education

Bachelor's degree

Job description

Uber Eats is seeking a Senior Operations Manager to shape marketplace strategy and performance across customers, couriers, and merchants in the US&C. You will own end-to-end initiatives, leverage data to drive improvements, and work with Product, Finance, Commercial, and other Ops teams to optimize reliability, speed, and unit economics.

This role blends strategy, analytics, and execution, with a focus on dashboards, experiments, and presenting insights to senior leadership.