Sr Operations Manager, US&C Marketplace Ops

Uber; San Francisco (CA); On-site; USD 131,000 - 145,000; Full time

Benefits offered by this job

401(k) plan

Bonus program

Equity award

Job summary

Uber Eats is seeking a Senior Operations Manager to shape marketplace strategy and performance across customers, couriers, and merchants in the US&C. You will own end-to-end initiatives, leverage data to drive improvements, and work with Product, Finance, Commercial, and other Ops teams to optimize reliability, speed, and unit economics.

This role blends strategy, analytics, and execution, with a focus on dashboards, experiments, and presenting insights to senior leadership.

Qualifications

• 4+ years of professional experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics), ideally in a tech or marketplace environment.
• Bachelor’s degree required
• Intermediate proficiency in SQL
• Strong proficiency in Excel/Google Sheets

Responsibilities

• Develop strategies that optimize marketplace health by balancing reliability, courier supply, customer experience, and unit economics.
• Analyze large, complex datasets to identify performance trends, diagnose root causes, and uncover opportunities to improve marketplace performance.
• Build quantitative frameworks to evaluate trade-offs between delivery speed, courier earnings, customer reliability, and operational cost.
• Lead high-impact operational initiatives from strategy through execution, measuring results and driving continuous improvement.
• Partner with Product, Finance, Commercial, and other Ops teams to shape priorities, evaluate experiments, and support the successful rollout of new product and operational capabilities.
• Build analytical frameworks, dashboards, and reporting that enable leadership to understand marketplace performance and make informed decisions.
• Translate complex marketplace data into clear, decision-ready stories, trends, and strategic trade-off analyses for senior leadership.
• Build and automate performance monitoring tools to proactively identify emerging marketplace risks and opportunities.

Skills

SQL

Excel/Sheets

Python

Education

Bachelor's degree

Job description

About The Role

Uber Eats is one of the largest and most complex marketplace businesses, connecting customers, merchants, and couriers across restaurants, grocery and retail stores, as well as merchant white‑labeled delivery. Our US&C Marketplace Ops team sits at the center of that ecosystem, owning the health, efficiency, and reliability of the marketplace across millions of daily orders.

As a Senior Operations Manager on the team, you’ll help shape marketplace strategy and performance, leveraging data to understand how the marketplace is performing, identify opportunities, and drive improvements across customer experience, courier efficiency, and unit economics. You’ll tackle problems across the marketplace stack from dispatch and pricing, to supply and merchant operations, in partnership with Product, Commercial, Finance, and other Operations teams. This role combines strategy, analytics, and execution. You’ll own complex marketplace problems end‑to‑end, influence cross‑functional priorities, and help shape the future of US&C marketplace operations.

What You’ll Do

• Develop strategies that optimize marketplace health by balancing reliability, courier supply, customer experience, and unit economics.
• Analyze large, complex datasets to identify performance trends, diagnose root causes, and uncover opportunities to improve marketplace performance.
• Build quantitative frameworks to evaluate trade‑offs between delivery speed, courier earnings, customer reliability, and operational cost.
• Lead high‑impact operational initiatives from strategy through execution, measuring results and driving continuous improvement.
• Partner with Product, Finance, Commercial, and other Ops teams to shape priorities, evaluate experiments, and support the successful rollout of new product and operational capabilities.
• Build analytical frameworks, dashboards, and reporting that enable leadership to understand marketplace performance and make informed decisions.
• Translate complex marketplace data into clear, decision‑ready stories, trends, and strategic trade‑off analyses for senior leadership.
• Build and automate performance monitoring tools to proactively identify emerging marketplace risks and opportunities.

Basic Qualifications

• 4+ years of professional experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics), ideally in a tech or marketplace environment
• Bachelor’s degree required
• Intermediate proficiency in SQL
• Strong proficiency in Excel/Google Sheets

Preferred Qualifications

• Intermediate proficiency in Python
• Strong analytical and problem‑solving skills with a track record of owning initiatives end‑to‑end
• Unparalleled business judgment: you use data to quickly develop strategies and make decisions under uncertainty
• Strong communication and presentation skills — you are comfortable presenting complex data and strategic insights to senior audiences
• Strong stakeholder management skills — you build deep, trust‑based relationships with cross‑functional partners

For New York City, NY‑based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For San Francisco, CA‑based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full‑time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in‑office. Some roles, like those at greenlight hubs, require full‑time in‑office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.