Senior Marketplace Onboarding Lead

Bigcommerce; Austin (TX); On-site; USD 62,000 - 105,000; Full time

Benefits offered by this job

Bonus or commission

Equity

Benefits

Job summary

Commerce is seeking a Manager of Marketplace Implementation to lead the onboarding and launch of enterprise clients across supported eCommerce marketplaces. You will manage people, processes, and performance to ensure high-quality onboarding.

The role requires 5+ years in marketplace implementation, 3+ years in people leadership, and strong cross-functional collaboration. Familiarity with Feedonomics, marketplace feeds, and product data is a plus.

Qualifications

• 5+ years of experience in marketplace implementation, marketplace feed management, ecommerce operations, account management, or a related discipline.
• 3+ years of direct people leadership, team leadership, or demonstrated experience coaching and developing employees.
• Experience managing enterprise client onboarding, implementations, and escalations.
• Hands-on experience with major U.S. ecommerce marketplaces and their onboarding, catalog, product feed, and integration requirements.
• BA/BS degree in STEM or equivalent work experience.

Responsibilities

• Lead, coach, and develop Marketplace Implementation Managers, fostering team growth, accountability, operational excellence, and client success.
• Oversee the end-to-end Marketplace onboarding and implementation process, ensuring enterprise clients are launched successfully and within established timelines and SLAs.
• Manage team capacity and implementation assignments based on client complexity, team expertise, workload, and business priorities.
• Serve as a primary escalation point for all complex client onboarding, implementation, and platform-related issues.
• Monitor implementation performance, client deadlines, onboarding volume, and SLA attainment to proactively identify risks and address potential delays.
• Partner with Marketplace leadership, Sales Engineers, Sales to communicate implementation performance, capacity constraints, client risks, and opportunities for operational improvement.
• Develop, maintain, and continuously improve Marketplace onboarding processes, documentation, best practices, and standard operating procedures.
• Analyze trends across client requests, implementation challenges, and escalations to identify root causes and implement scalable solutions.
• Identify platform or technical issues impacting client implementations and partner with Product, Engineering, Support, and other stakeholders to drive resolution.
• Collaborate with Customer Success and other client-facing teams to ensure alignment throughout the client onboarding journey and provide a seamless transition following implementation.
• Lead team enablement and training for new marketplace integrations, platform capabilities, processes, and marketplace requirements.
• Manage onboarding and training for new team members, ensuring consistent knowledge, expectations, and readiness to support enterprise clients.
• Maintain strong knowledge of Feedonomics, FeedAMP, marketplace integrations, product feeds, and major eCommerce marketplace requirements.
• Provide ongoing feedback to Marketplace leadership regarding team needs, tooling, training, process improvements, and opportunities to increase operational efficiency.
• Oversee team performance against contractual service delivery expectations and Marketplace implementation KPIs.

Skills

Marketplace implementation

People leadership

Enterprise onboarding

SLA management

Cross-functional collaboration

Education

BA/BS in STEM

Tools

Excel

HTML

SQL

API integration

Job description

Commerce is seeking a Manager of Marketplace Implementation to lead the onboarding and launch of enterprise clients across supported eCommerce marketplaces. You will manage people, processes, and performance to ensure high-quality onboarding.

The role requires 5+ years in marketplace implementation, 3+ years in people leadership, and strong cross-functional collaboration. Familiarity with Feedonomics, marketplace feeds, and product data is a plus.