Senior Marketplace Implementation Lead

BigCommerce Pty.; Austin, Northern (TX, KY); Hybrid; USD 62,000 - 105,000; Full time

Job summary

Commerce, the parent company of BigCommerce, Feedonomics, and Makeswift, seeks a Manager of Marketplace Implementation to lead the Marketplace Implementation team and drive onboarding for enterprise clients across supported eCommerce marketplaces. You will manage people, processes, and SLAs, and work with product, engineering, and sales to ensure timely launches and continuous onboarding improvements.

Ideal candidates have 5+ years in marketplace implementation and 3+ years in leadership, with

Qualifications

• 5+ years in marketplace implementation and ecommerce operations.
• 3+ years of direct people leadership.
• Experience managing enterprise onboarding and escalations.
• Hands-on with U.S. marketplaces and onboarding requirements.

Responsibilities

• Lead and coach Marketplace Implementation Managers to drive growth and client success.
• Oversee end-to-end onboarding of enterprise clients across marketplaces.
• Manage team capacity, deadlines, SLAs, and onboarding volume.
• Identify risks, escalations, and implement scalable process improvements.

Skills

Marketplace implementation

People leadership

Enterprise client onboarding

Cross-functional collaboration

Excel

HTML

SQL

APIs

Education

BA/BS in STEM

Tools

Feedonomics

FeedAMP

Product feeds

CRM systems

Job description

Commerce, the parent company of BigCommerce, Feedonomics, and Makeswift, seeks a Manager of Marketplace Implementation to lead the Marketplace Implementation team and drive onboarding for enterprise clients across supported eCommerce marketplaces. You will manage people, processes, and SLAs, and work with product, engineering, and sales to ensure timely launches and continuous onboarding improvements.

Ideal candidates have 5+ years in marketplace implementation and 3+ years in leadership, with