Senior Marketplace Growth Lead (Amazon)

Staples, Inc.; Framingham (MA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Inclusive culture with associate-led Б

Flexible PTO (22 days) and Holiday 7

Discounts and 401(k) company match

Wellness programs

Job summary

Staples, Inc. is seeking a Senior Manager Marketplace to shape and grow our Amazon Marketplace business. You will analyze revenue, profitability, and demand, and translate findings into strategic actions across pricing, assortment, and fulfillment.

You will partner with Pricing, Merchandising, Supply Chain, and Finance to optimize performance, drive growth, and improve the customer experience while leading cross-functional initiatives and mentoring team members.

Qualifications

• Bachelor’s degree in Business, Finance, Supply Chain, Marketing, Analytics, or equivalent work experience.
• 8+ years of progressively responsible experience in eCommerce, marketplace management, digital commerce, Amazon operations, or a related commercial function.
• 3+ years of experience managing complex marketplace businesses, eCommerce operations, or comparable commercial functions.
• Experience managing or supporting P&L performance, including revenue, margin, and profitability analysis.
• Experience with Amazon Marketplace operations, including Fulfilled by Merchant (FBM), third-party operations, or comparable marketplace fulfillment models.
• Strong understanding of Amazon seller tools, Buy Box mechanics, retail media, catalog compliance, and seller health metrics.
• Experience using advanced Excel modeling and business intelligence or reporting tools to evaluate performance, manage KPIs, and support business decisions.
• Experience leading cross-functional initiatives involving at least three of the following areas: Pricing, Merchandising, Marketing, Supply Chain, Finance, Catalog/Content, or fulfillment operations.

Responsibilities

• Drive Marketplace financial and operating performance by analyzing revenue, contribution margin, EBITDA, demand, profitability, and other key business drivers and recommending actions that support business objectives.
• Develop and execute marketplace growth strategies across assortment expansion, channel migration, inventory optimization, pricing, promotions, and Staples Brand/private-label penetration.
• Evaluate demand trends, competitive activity, Buy Box dynamics, cost-to-serve, and marketplace economics to identify growth opportunities and address performance gaps.
• Build financial models, business cases, dashboards, performance reporting, and analytical frameworks to evaluate strategic opportunities, operational improvements, financial returns, and business trade-offs.
• Assess performance and economics across Fulfillment by Amazon (FBA), Seller Fulfilled Prime (SFP) and Fulfilled by Merchant (FBM) to guide channel strategy, fulfillment decisions, and resource allocation.
• Lead initiatives that improve service levels, inventory availability, fulfillment speed, delivery-promise accuracy, customer experience, and overall cost-to-serve.
• Partner with Supply Chain and fulfillment teams to optimize inventory positioning, replenishment, routing, fulfillment performance, and marketplace operating economics.
• Lead complex cross-functional initiatives by establishing objectives, success measures, timelines, ownership, dependencies, and execution plans.
• Evaluate marketplace program, policy, compliance, operational, and seller-performance issues and develop solutions that balance financial performance, customer experience, risk, and execution requirements.
• Translate complex marketplace analysis into decision-oriented recommendations for senior leadership, clearly communicating financial implications, trade-offs, risks, opportunities, and expected outcomes.
• Provide functional leadership and subject matter guidance across marketplace initiatives, mentor less experienced team members, and create alignment among stakeholders with differing priorities.

Skills

Strategic thinking

Data-driven problem solving

Executive communication

Ownership & accountability

Independent judgment

Execution mindset

Education

Bachelor's degree in Business, Finance, Supply Chain, Marketing, Analytics, or equivalent work experience

MBA or other advanced degree

Tools

Excel modeling

Business intelligence tools

SQL

Job description

Staples, Inc. is seeking a Senior Manager Marketplace to shape and grow our Amazon Marketplace business. You will analyze revenue, profitability, and demand, and translate findings into strategic actions across pricing, assortment, and fulfillment.

You will partner with Pricing, Merchandising, Supply Chain, and Finance to optimize performance, drive growth, and improve the customer experience while leading cross-functional initiatives and mentoring team members.