Senior Marketing Cloud Systems Engineer

Momentum; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

Leadout Capital in Chicago seeks a Systems Engineer to operate Salesforce Marketing Cloud Engagement at scale, partnering with Marketing, Product, and Data to support reliable, compliant customer messaging.

You will own journey design, data extensions, and monitoring, translate business needs into scalable technical solutions, and contribute to incident response and on-call rotation to keep campaigns delivering.

Qualifications

• 5 years of working with Salesforce Marketing Cloud Engagement at large scale companies.
• Hands-on experience with Journey Builder, Automation Studio, Data Extensions, SQL Query Activities, and email-send or campaign-execution workflows.
• Strong SQL skills, including audience qualification, deduplication, suppression, segmentation, and data-validation queries.
• Experience troubleshooting production workflows involving data ingestion, automations, audience selection, journey logic, and message delivery.
• Experience translating business requirements into clear technical designs, implementation documentation, and validation plans.
• Ability to work effectively with technical and non-technical partners, including marketers, product managers, analysts, and data engineers.
• Excellent written communication skills, including the ability to produce clear technical documentation and status updates.
• Experience with AMPscript, HTML, CSS, email templates, content blocks, CloudPages, or triggered sends.

Responsibilities

• Build, configure, test, and maintain email and mobile messaging journeys in Salesforce Marketing Cloud Engagement.
• Use Journey Builder and Automation Studio to implement customer journeys, triggered communications, scheduled automations, data imports, and operational workflows.
• Write query plan optimized SQL queries with complicating joins.
• Design, manage, and troubleshoot Data Extensions, data models, SQL queries, audience tables, suppression logic, and automation dependencies.
• Support Preference Center and subscription-management experiences, including consent, unsubscribe processing, compliance controls, localization, and subscriber-state troubleshooting.
• Own and evolve Global Footer implementations and reusable messaging components across campaigns, regions, and communication types.
• Support MCE Mobile Push campaigns, including audience targeting, segment qualification, exclusions, message configuration, send readiness, delivery monitoring, and event-week operational coverage.
• Diagnose issues involving missing or stale source data, empty or incorrect audiences, duplicate-send risk, automation failures, journey entry and exit logic, and delayed or failed sends.
• Validate audience counts, representative audience members, source-data freshness, exclusions, and send configuration before production launches.
• Partner with Marketing and Product stakeholders to turn business requirements into technical solution documents, configuration plans, implementation steps, test cases, and operational runbooks.
• Collaborate with upstream data owners, segmentation teams, mobile teams, and platform engineering teams to resolve dependencies and establish clear escalation paths.
• Participate in incident response for MCE capabilities, including triage, investigation, stakeholder communication, escalation, resolution, and follow-up.
• Improve monitoring, alert quality, dashboards, documentation, operational controls, and incident-prevention practices for messaging systems.
• Identify opportunities to automate manual processes, reduce operational risk, improve compliance safeguards, and make campaign delivery more reliable at scale.
• Maintain appropriate standards for data privacy, consent management, localization, testing, change management, and customer-impacting production work.

Skills

Salesforce Marketing Cloud Eng

Journey Builder

Automation Studio

Data Extensions

SQL Queries

Campaign execution workflows

AMPscript/HTML/CSS

Job description

Leadout Capital in Chicago seeks a Systems Engineer to operate Salesforce Marketing Cloud Engagement at scale, partnering with Marketing, Product, and Data to support reliable, compliant customer messaging.

You will own journey design, data extensions, and monitoring, translate business needs into scalable technical solutions, and contribute to incident response and on-call rotation to keep campaigns delivering.