Senior Market Manager, Services, Chicago

airbnb, Inc.; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Market Manager to enhance its service offerings in Chicago. This role involves acquiring unique supply in the services market to elevate guest experiences and foster strong relationships with hosts. The ideal candidate will possess over 8 years of experience, showcasing exceptional project management and data analysis skills. You will collaborate with various teams to drive market success and develop localized supply management strategies. Join a forward-thinking company that values diversity and innovation, and make a significant impact in a dynamic environment.

Benefits

Employee Travel Credits

Bonus Opportunities

Equity Options

Comprehensive Benefits

Qualifications

• 8+ years of experience in market management or related fields.
• Exceptional organizational and leadership skills for large projects.

Responsibilities

• Build and manage partner relationships in assigned territory.
• Analyze data to identify strategic opportunities for increasing sales.

Skills

Project Management

Data Analysis

Relationship Building

Strategic Thinking

Operational Complexity Management

Education

Bachelor's Degree

Master's Degree

Tools

CRM Software

Data Analytics Tools

Job description

Senior Market Manager, Services, Chicago

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community you will join:

The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The difference you will make:

As a Senior Market Manager, you will be focused on bringing differentiated service products to life through acquiring untapped, unique supply in the services market to provide positive experiences for Guests and Hosts in your assigned territory.

Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned territory by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A typical day:

• Build and manage partner relationships within assigned territory, with a strong emphasis on in-person relationships.
• Proven ability to handle operational complexity and maximize the impact of resources.
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals.
• Analyze data and utilize data-driven recommendations to identify and act on strategic opportunities in your region to increase sales.
• Prospect and onboard new, high-quality supply in your assigned geography.
• Maintain a baseline understanding of the technical integration of various software partners to provide appropriate support to your clients.
• Develop deep knowledge of Services partners and become the go-to source for all information relating to relevant market trends and market dynamics.
• Work across Airbnb internal teams, including country managers, regional teams, and business.
• Engage with strategic B2B partners to build long-term relationships.
• Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements.
• Hold regular optimization calls and business reviews with your partners.

Your expertise:

• 8+ years of relevant experience.
• Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact.
• Operates with a growth mindset and has a very strong bias for action.
• Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages.
• Ability to influence product, policy, and other cross-functional stakeholders.
• Navigates and overcomes organizational barriers by establishing trust, influencing decision-making, and bringing together diverse perspectives to drive alignment and progress.
• Comfortable and skilled at regularly interfacing with senior management (Director, Regional Director).
• Utilizes knowledge of key business drivers and the factors to drive results.
• Executes flawlessly and autonomously.
• Proven ability to handle operational complexity and maximize the impact of resources.

Your Location:

This position needs to be based in Chicago, IL due to business demands. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.