Senior Manufacturing Quality Engineer

Lenovo Inc.; Whitsett (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Lenovo is seeking a seasoned Quality Engineer to serve as the primary quality representative for assigned products and customers, driving performance across the manufacturing lifecycle.

You will lead cross-functional investigations, containment, root cause analysis, and corrective actions, while establishing strong partnerships with customers and suppliers to support continuous improvement and quality assurance across global sites.

Qualifications

• Bachelor's degree in engineering or a related field.
• 8+ years of engineering experience.
• Strong knowledge of quality processes and problem-solving methodologies.

Responsibilities

• Serve as the primary quality representative for assigned products and customers, driving product quality performance throughout the manufacturing lifecycle.
• Lead cross-functional investigations and resolution of complex customer, manufacturing, and field quality issues, ensuring timely containment, root cause identification, corrective actions, and verification of effectiveness.
• Establish relationships with customers and manufacturing partners, serving as the key contact for quality escalations and continuous improvement initiatives.
• Analyze quality performance data across global manufacturing sites, customer feedback channels, warranty trends, and field failure data to identify systemic risks and drive improvements.
• Monitor and drive key quality metrics including DPPM, yield, customer satisfaction, field failure rates, warranty performance, and recurring defect trends.
• Lead structured problem-solving activities utilizing methodologies such as 8D, 5-Why, FMEA, Pareto Analysis, and SPC.
• Drive quality improvements through data analytics, risk assessments, corrective and preventive action programs, and process optimization initiatives.
• Coordinate with Product Development, Operations, Supplier Quality, Procurement, and Manufacturing teams to ensure quality requirements are implemented.
• Lead customer quality reviews, executive escalations, and management reporting with clear communication of quality performance and risks.

Skills

8D

5-Why

FMEA

Pareto Analysis

SPC

Education

Bachelor's Degree

Job description

Lenovo is seeking a seasoned Quality Engineer to serve as the primary quality representative for assigned products and customers, driving performance across the manufacturing lifecycle.

You will lead cross-functional investigations, containment, root cause analysis, and corrective actions, while establishing strong partnerships with customers and suppliers to support continuous improvement and quality assurance across global sites.