Manufacturing Quality Engineer

Lenovo Inc.; Whitsett (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Lenovo is seeking a seasoned Quality Engineer to serve as the primary quality representative for assigned products and customers, driving performance across the manufacturing lifecycle.

You will lead cross-functional investigations, containment, root cause analysis, and corrective actions, while establishing strong partnerships with customers and suppliers to support continuous improvement and quality assurance across global sites.

Qualifications

• Bachelor's degree in engineering or a related field.
• 8+ years of engineering experience.
• Strong knowledge of quality processes and problem-solving methodologies.

Responsibilities

• Serve as the primary quality representative for assigned products and customers, driving product quality performance throughout the manufacturing lifecycle.
• Lead cross-functional investigations and resolution of complex customer, manufacturing, and field quality issues, ensuring timely containment, root cause identification, corrective actions, and verification of effectiveness.
• Establish relationships with customers and manufacturing partners, serving as the key contact for quality escalations and continuous improvement initiatives.
• Analyze quality performance data across global manufacturing sites, customer feedback channels, warranty trends, and field failure data to identify systemic risks and drive improvements.
• Monitor and drive key quality metrics including DPPM, yield, customer satisfaction, field failure rates, warranty performance, and recurring defect trends.
• Lead structured problem-solving activities utilizing methodologies such as 8D, 5-Why, FMEA, Pareto Analysis, and SPC.
• Drive quality improvements through data analytics, risk assessments, corrective and preventive action programs, and process optimization initiatives.
• Coordinate with Product Development, Operations, Supplier Quality, Procurement, and Manufacturing teams to ensure quality requirements are implemented.
• Lead customer quality reviews, executive escalations, and management reporting with clear communication of quality performance and risks.

Skills

8D

5-Why

FMEA

Pareto Analysis

SPC

Education

Bachelor's Degree

Job description

* United States of America - North Carolina - Whitsett

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Key Responsibilities

• Serve as the primary quality representative for assigned products and customers, driving product quality performance throughout the manufacturing lifecycle
• Lead cross-functional investigations and resolution of complex customer, manufacturing, and field quality issues, ensuring timely containment, root cause identification, corrective actions, and verification of effectiveness
• Establish strong relationships with customers and manufacturing partners, serving as the key point of contact for quality escalations, performance reviews, and continuous improvement initiatives
• Analyze quality performance data across global manufacturing sites, customer feedback channels, warranty trends, and field failure data to identify systemic risks and drive proactive improvements
• Monitor and drive key quality metrics including DPPM, yield, customer satisfaction, field failure rates, warranty performance, and recurring defect trends
• Lead structured problem-solving activities utilizing methodologies such as 8D, 5-Why, FMEA, Pareto Analysis, and Statistical Process Control (SPC)
• Drive quality improvements through data analytics, risk assessments, corrective and preventive action programs, and process optimization initiatives
• Coordinate with Product Development, Operations, Supplier Quality, Procurement, and Manufacturing teams to ensure quality requirements are effectively implemented and sustained
• Lead customer quality reviews, executive escalations, and management reporting, providing clear communication of quality performance, risks, and mitigation plans
• Influence and drive standardization of quality processes, reporting methodologies, and best practices across global manufacturing locations
• Support New Product Introduction (NPI), engineering changes, manufacturing transfers, and qualification activities, ensuring quality objectives are achieved
• Evaluate manufacturing process capability and control strategies to identify opportunities for defect reduction and process improvement
• Mentor and provide guidance to junior quality engineers while driving a culture of quality and continuous improvement across the organization
• Develop and maintain executive-level dashboards and reporting tools that provide actionable insights into product and manufacturing quality performance
• Drive continuous improvement initiatives focused on reducing customer issues, improving operational efficiency, and lowering Cost of Poor Quality (COPQ)
• Maintain direct communication with customers to ensure strong working relationships, timely issue resolution, and alignment on quality expectations and performance objectives

Basic Qualifications

• Bachelor's Degree
• 8+ years of engineering experience

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations

* United States of America - North Carolina - Whitsett

* United States of America

* United States of America - North Carolina

* United States of America - North Carolina - Whitsett