Senior Manufacturing IT Applications Lead

ManpowerGroup Global Inc.; Troy (MI); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Plus Match

Health Savings Account

Weekly Pay

Job summary

ManpowerGroup Global Inc. seeks a Senior Manufacturing IT Applications Lead to own and deliver manufacturing and enterprise applications onsite in Troy, MI.

You will drive availability, performance, and SLA adherence across global teams, collaborating with cloud, ERP/SAP, and security partners while leading modernization efforts. The role requires a long track record in enterprise IT within manufacturing settings, strong ITIL/ITSM knowledge, and experience with integration, automation, and

Qualifications

• Bachelor's degree required in a related field.
• 15+ years progressive experience in application engineering or IT delivery.
• Experience supporting manufacturing and enterprise apps across multi-site environments.
• Strong ITIL/ITSM and service management knowledge.
• Experience with monitoring, automation, cloud services, observability, and security controls.

Responsibilities

• Own delivery and support of Manufacturing and Enterprise Applications.
• Ensure availability, performance, reliability, and SLA compliance.
• Lead Incident, Problem, Change, Release, and Service Management.
• Manage global L1/L2/L3 support and cross-functional teams.
• Collaborate across Cloud, Infrastructure, Security, ERP/SAP and vendors.
• Drive automation, AI/GenAI, observability, and modernization initiatives.
• Lead application transitions, operational readiness, and hypercare.

Skills

IT service management

Global leadership

Incident & Change mgmt

Cloud & integration

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Tools

SAP ERP

MES/MOM

APIs & integrations

Job description

Job Title: Senior Manufacturing IT Applications Lead

Location: Troy MI (Onsite)

Pay Range: 60 W2

What's the Job?

Key Responsibilities:

• Manufacturing & Enterprise Applications
• Own delivery and support of Manufacturing and Enterprise Applications.
• Ensure availability, performance, reliability, and SLA compliance.
• Technical Operations & Service Management
• Lead Incident, Problem, Change, Release, and Service Management.
• Manage global L1/L2/L3 support and cross-functional technical teams.
• Platform Integration & Transformation
• Collaborate across Cloud, Infrastructure, Security, Network, ERP/SAP, and vendors.
• Drive automation, AI/GenAI, observability, and modernization initiatives.
• Transition, Business & Client Leadership
• Lead application transitions, operational readiness, and hypercare.
• Partner with manufacturing, engineering, supply chain, and IT stakeholders to drive business outcomes..

Mandatory Skills:

• Bachelors degree in Computer Science, Information Systems, Engineering, Manufacturing Technology, or a related discipline is required.
• 15 or more years of progressive experience in application engineering, application services, managed services, IT delivery, or related enterprise technology roles.
• Extensive experience supporting manufacturing and enterprise applications in complex, multi-site environments.
• Demonstrated ability to lead global technical support, service improvement, transition, and transformation initiatives.
• Strong understanding of IT service management practices, including incident, problem, change, release, configuration, knowledge, and service-level management.
• Proven expertise in application architecture, integration patterns, interfaces, databases, middleware, APIs, infrastructure dependencies, cloud services, and production support.
• Experience with monitoring, observability, automation, performance engineering, high availability, backup, disaster recovery, and security controls.
• Ability to analyze complex technical and operational problems, establish root cause, evaluate options, and drive durable solutions.

Other Skills:

• Experience in automotive or other discrete manufacturing environments.
• Knowledge of MES/MOM, plant-floor systems, industrial data platforms, quality, maintenance, warehouse, supply chain, and engineering applications.
• Experience with SAP or comparable ERP ecosystems and their integration with manufacturing operations.
• Familiarity with cloud platforms, DevSecOps, SRE practices, AIOps, AI/GenAI use cases, and enterprise observability solutions.
• Experience in supplier governance, commercial delivery, service transition, and multi-tower managed services.
• Relevant certifications such as ITIL, cloud, architecture, security, project management, or platform-specific credentials

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match

Weekly Pay

About ManpowerGroup, Parent Company of:

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.