Senior Manufacturing Customer Service Coordinator

WestRock Company; Murfreesboro (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

WestRock Company in Murfreesboro, TN is seeking a Customer Service Representative (CSR) to serve as the critical liaison between customers, sales, and operations. You will receive and process routine orders, answer inquiries, and help maintain ongoing relationships with multiple customers and the sales team.

The role requires proficiency in MS Office, order-entry systems, and data sharing; you will monitor inventory, production schedules, and credit checks to ensure accurate and timely

Qualifications

• 3+ years of customer service experience in manufacturing or related industry.
• HS diploma or GED required; experience in production or logistics is a plus.
• Proficient with Microsoft Office and order entry systems; strong communication skills.

Responsibilities

• Provide pricing, inventory availability, and production schedule information to customers.
• Track warehouse inventories and update customers on order status.
• Run customized reports and share data with customers.
• Review customer credit information to ensure necessary credit is established for orders.
• Track order activity and alert staff of delivery issues.
• Suggest alternative products or services to meet customer needs when appropriate.
• Support corrective action plans with Quality Manager to troubleshoot issues.
• Record, organize, and process orders and inquiries via phone, email, or in person.
• Obtain pricing for services and materials for manufacturing at other facilities.

Skills

Customer-oriented

Communication

Collaboration

Problem solving

Growth and results oriented

Organizational skills

Education

High School diploma or G.E.D

Tools

Microsoft Office

AS/400 / order entry system

Job description

WestRock Company in Murfreesboro, TN is seeking a Customer Service Representative (CSR) to serve as the critical liaison between customers, sales, and operations. You will receive and process routine orders, answer inquiries, and help maintain ongoing relationships with multiple customers and the sales team.

The role requires proficiency in MS Office, order-entry systems, and data sharing; you will monitor inventory, production schedules, and credit checks to ensure accurate and timely