Senior Customer Service Liaison - Manufacturing & Quality

Smurfit Westrock plc; Knoxville (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401K with company match

120 hours of Paid Time Off

Tuition Assistance

Comprehensive training opportunities

Job summary

Smurfit Westrock plc in Knoxville, Tennessee, is seeking a customer service representative to maintain strong relationships with customers and ensure compliance with safety and quality standards.

The ideal candidate will have 3+ years of customer service experience, preferably in manufacturing, and strong communication skills. You will help resolve customer issues and ensure excellent service.

Benefits include immediate medical coverage, 401K matching, and paid time off.

Qualifications

• 3+ years of customer service-related work experience is required.
• Previous experience in the manufacturing industry is preferred.

Responsibilities

• Ensure compliance with safety policies and create a strong safety culture.
• Represent WestRock to customers and act as a liaison for inquiries.
• Maintain ongoing customer relationships and track order statuses.
• Resolve production issues and maintain clear communication.

Skills

Customer-oriented mindset

Strong communication skills

Problem-solving ability

Proficient in Microsoft Office

Education

High school diploma or equivalent

Job description

Smurfit Westrock plc in Knoxville, Tennessee, is seeking a customer service representative to maintain strong relationships with customers and ensure compliance with safety and quality standards.

The ideal candidate will have 3+ years of customer service experience, preferably in manufacturing, and strong communication skills. You will help resolve customer issues and ensure excellent service.

Benefits include immediate medical coverage, 401K matching, and paid time off.