Hybrid Customer Solutions Coordinator

WestRock Company; Norcross (GA); On-site; USD 42,000 - 69,000; Full time

Benefits offered by this job

Medical w/ HSA

Dental Vision

401(k) with 5% company match

Paid vacation time & holidays

Job summary

WestRock Company is seeking a Customer Solution Representative to be a critical link between customers, sales and operations. You will handle routine orders and inquiries, maintaining relationships across customers and sales staff with knowledge of products, logistics, and inventory management.

The role emphasizes accuracy in pricing, inventory updates, and timely communication, with a move to a hybrid schedule after six months and standard Monday–Friday hours.

Qualifications

• 3+ years of customer service experience in manufacturing or similar.

Responsibilities

• Serve as liaison between customers, sales and operations to process routine orders and inquiries.

Skills

Analytical skills

Interpersonal communication

English fluency

Data entry

Project management

Education

High School diploma or GED

Tools

Microsoft Office

ERP

Job description

WestRock Company is seeking a Customer Solution Representative to be a critical link between customers, sales and operations. You will handle routine orders and inquiries, maintaining relationships across customers and sales staff with knowledge of products, logistics, and inventory management.

The role emphasizes accuracy in pricing, inventory updates, and timely communication, with a move to a hybrid schedule after six months and standard Monday–Friday hours.