Senior Customer Service & Logistics Liaison

Smurfit-Westrock; Chattanooga (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Smurfit WestRock in Chattanooga, TN seeks a Customer Service Representative to be the liaison between customers, sales, and operations, handling routine orders and inquiries. You will provide pricing, track inventory, update customers on order status, run reports, and collaborate with Quality and Production to resolve issues.

Applicants should have 3+ years of manufacturing customer service experience and a high school diploma; drug screening after offer is required.

Qualifications

• 3+ years of customer service experience in manufacturing environment or related industry.
• High School diploma or GED required.
• Drug screening after conditional job offer, prior to start of employment.

Responsibilities

• Represent WestRock to customers and act as liaison between customer, sales, and operations teams.
• Receive and process routine customer orders and inquiries; maintain ongoing customer relationships.
• Provide pricing, inventory availability and production schedule information to customers; track order status.

Skills

Customer-oriented

Communication

Collaboration

Problem-solving

Growth and results oriented

Organizational skills

Education

High School diploma or GED

Job description

Smurfit WestRock in Chattanooga, TN seeks a Customer Service Representative to be the liaison between customers, sales, and operations, handling routine orders and inquiries. You will provide pricing, track inventory, update customers on order status, run reports, and collaborate with Quality and Production to resolve issues.

Applicants should have 3+ years of manufacturing customer service experience and a high school diploma; drug screening after offer is required.