Senior Customer Experience & Operations Liaison

Smurfit Westrock; Murfreesboro (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Smurfit Westrock in Murfreesboro, TN is seeking a Customer Service Representative to act as the liaison between customers, sales, and operations. The CSR processes routine orders and inquiries, maintains relationships with multiple customers, and uses knowledge of products, logistics, and inventory management to support timely deliveries.

The role requires handling pricing, availability, production schedules, and order tracking while ensuring satisfaction and effective communication with

Qualifications

• Customer-focused role handling inquiries and orders.
• Strong communication across customers, sales, and operations.
• Ability to work with multiple internal teams to satisfy customers.

Responsibilities

• Provide pricing, inventory availability and production schedule information to customers.
• Track warehouse inventories and update customers on order status.
• Run customized reports and share data with customers.
• Collaborate with sales to resolve delivery issues and ensure satisfaction.
• Support quality issues through corrective action collaboration.

Skills

Customer-Orientation

Communication

Collaboration

Problem-Solving

Growth & Results

Organizational Skills

Education

High School diploma or GED

Tools

Microsoft Office (Excel, Outlook, PowerPoint)

Order entry system (AS/400)

Job description

Smurfit Westrock in Murfreesboro, TN is seeking a Customer Service Representative to act as the liaison between customers, sales, and operations. The CSR processes routine orders and inquiries, maintains relationships with multiple customers, and uses knowledge of products, logistics, and inventory management to support timely deliveries.

The role requires handling pricing, availability, production schedules, and order tracking while ensuring satisfaction and effective communication with