Senior Manager, Volunteer Program

LA28; Los Angeles (CA); On-site; USD 105,000 - 140,000; Full time

Job summary

LA28 seeks a senior leader to shape and deliver the end-to-end volunteer journey for the LA28 Olympic and Paralympic Games. You will report to the Head of Volunteer Program and guide strategic planning, stakeholder engagement, and program delivery across functions to meet Games-time needs.

You will manage the recruitment lifecycle, role allocations, offers, and change management, driving inclusive, timely delivery.

Qualifications

• Minimum 7+ years in large-scale events, leading volunteer programs.
• Bachelor's degree or 7 years of equivalent experience in volunteer management.
• Experience with MS Office and cross-functional collaboration.

Responsibilities

• Lead strategic planning and delivery of the volunteer program for both Olympic and Paralympic Games.
• Oversee end-to-end volunteer recruitment journey including pre-assignments, assignments and offers.
• Align recruitment, engagement and deployment plans across functions and stakeholders.
• Manage internal and external volunteer stakeholder relationships and timelines.
• Coordinate Games-time operational readiness through policies, risk management and reporting.

Skills

Volunteer management

Mass recruitment

Stakeholder relationships

Cross-functional collaboration

Project management

Education

Bachelor's degree

Tools

CRM systems

Scheduling software

Rostering tools

MS Office

Job description

LA28 does not provide relocation assistance for any positions.

If you are based outside the Los Angeles area, we still welcome your application — we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.

Role Purpose

You will play a key leadership role in shaping and delivering the end-to-end volunteer journey for the LA28 Olympic and Paralympic Games. Reporting to the Head of Volunteer Program, you will lead strategic planning and program delivery working across functional areas, ensuring the volunteer program is aligned with operational priorities and Games-time requirements. The role combines mass recruitment, stakeholder management and Games-time readiness, with responsibility for setting clear timelines and deliverables as the program evolves. You will establish a consistent approach to program delivery that champions inclusion, collaboration and excellence, ensuring that the volunteer program supports the operations of the Games.

Key Responsibilities

• Lead strategic planning and delivery of the volunteer program across functional areas for both the Olympic and Paralympic Games ensuring alignment between program objectives and operational needs.
• Oversee the end-to-end volunteer recruitment journey establishing and implementing processes for pre-assignments, assignments, role allocations, offers and change management, to support effective volunteer deployment.
• Align recruitment, engagement and deployment plans so functions, stakeholders and volunteers receive consistent information throughout program delivery.
• Manage internal and external volunteer stakeholder relationships, aligning timelines, processes and expectations to support an integrated program delivery.
• Coordinate Games-time operational readiness through policies, procedures, risk and issue management, project tracking and reporting against delivery milestones.

Required Competencies

• Minimum 7+ years in large-scale events, leading volunteer programs and mass recruitment from planning to delivery.
• Bachelor's degree; or 7 years of equivalent experience in volunteer management and mass recruitment. Experience with MS Office.
• Strong stakeholder relationships, interpersonal communication and cross-functional collaboration, with experience leading, motivating and engaging large volunteer and staff teams.
• Experience with workforce systems, including CRM, recruitment, scheduling and rostering, and project tools supporting coordinated volunteer operations.
• Project management and on-time delivery across complex competing priorities, with sound judgment and clear communication as operational requirements evolve.

Valued Experience

• Experience managing volunteers for Olympic and Paralympic Games.
• Experience delivering equivalent international major event volunteer or workforce programs.
• Bilingual or multilingual communication skills supporting volunteer engagement.
• Commitment to inclusive volunteerism and participation across communities.
• Attention to detail and practical problem-solving in volunteer operations.

What We Offer

• Work alongside teammates connecting volunteer participation with delivery of the Olympic and Paralympic Games.
• Gain cross-functional exposure through partnerships spanning volunteer recruitment, engagement, deployment and operational readiness.
• Develop transferable leadership experience by establishing processes and coordinating a demanding volunteer program.
• Take pride in shared achievement that reflects inclusion, co-creation and the contribution of volunteers.

What This Role Means for the Games

A prepared, engaged volunteer workforce helps functional areas and venues deliver the Games together. Your work connects recruitment decisions, stakeholder expectations and operational readiness, giving volunteers clear assignments and helping teams respond consistently when plans change across the Olympic and Paralympic Games.

Physical Requirements & Working Conditions

• Available to work onsite in our Downtown Los Angeles-based office.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak operational and event periods.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

Compensation

The annual base salary range for this position is $105,000 - $140,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

Accommodation

LA28 is committed to providing an inclusive and accessible recruitment process. If you require an accommodation at any stage, please let us know and we will work with you to meet your needs.

Equal Opportunity

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.