Senior Manager, Transmission Customer Service & Reliability

Entergy; New Orleans (LA); On-site; USD 140,000 - 175,000; Full time

Job summary

Entergy is seeking a Senior Manager for Transmission Customer Services, Risk & Reliability in New Orleans. The role leads customer engagement for Tier 1 customers while driving reliability, risk mitigation, and cross-functional alignment across Power Delivery.

Ideal candidates will have a Bachelor's degree (Electrical Engineering preferred), 10+ years in utilities, and strong leadership with excellent communication and writing skills.

Qualifications

• Bachelor's degree required; Electrical Engineering preferred.
• Minimum ten years in the utility industry with progressive responsibilities.
• Managerial supervisory experience required; ability to lead in a matrix organization.
• Experience with Transmission and tariffs (MISO) is a plus.

Responsibilities

• Provide strategic leadership for Entergy's Transmission Customer Services and Transmission Risk & Reliability functions.
• Lead customer engagement for Tier 1 industrial, nuclear, and designated transmission customers.
• Drive system reliability, risk mitigation, execution readiness, and cross-functional alignment.
• Oversee customer expectations, asset maintenance, event reviews, and risk-management processes.

Skills

Leadership

Executive presence

Customer engagement

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree

Electrical Engineering

MBA

Tools

Tariffs knowledge

Job description

Entergy is seeking a Senior Manager for Transmission Customer Services, Risk & Reliability in New Orleans. The role leads customer engagement for Tier 1 customers while driving reliability, risk mitigation, and cross-functional alignment across Power Delivery.

Ideal candidates will have a Bachelor's degree (Electrical Engineering preferred), 10+ years in utilities, and strong leadership with excellent communication and writing skills.