Sr Mgr, Interconnect Planning & Customer Services

Entergy; New Orleans (LA); On-site; USD 140,000 - 175,000; Full time

Job summary

Entergy is seeking a Senior Manager for Transmission Customer Services, Risk & Reliability in New Orleans. The role leads customer engagement for Tier 1 customers while driving reliability, risk mitigation, and cross-functional alignment across Power Delivery.

Ideal candidates will have a Bachelor's degree (Electrical Engineering preferred), 10+ years in utilities, and strong leadership with excellent communication and writing skills.

Qualifications

• Bachelor's degree required; Electrical Engineering preferred.
• Minimum ten years in the utility industry with progressive responsibilities.
• Managerial supervisory experience required; ability to lead in a matrix organization.
• Experience with Transmission and tariffs (MISO) is a plus.

Responsibilities

• Provide strategic leadership for Entergy's Transmission Customer Services and Transmission Risk & Reliability functions.
• Lead customer engagement for Tier 1 industrial, nuclear, and designated transmission customers.
• Drive system reliability, risk mitigation, execution readiness, and cross-functional alignment.
• Oversee customer expectations, asset maintenance, event reviews, and risk-management processes.

Skills

Leadership

Executive presence

Customer engagement

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree

Electrical Engineering

MBA

Tools

Tariffs knowledge

Job description

The Senior Manager, Transmission Customer Services, Risk & Reliability provides strategic leadership for Entergy’s Transmission Customer Services organization and Transmission Risk & Reliability functions.

The role leads customer engagement for Tier 1 industrial, nuclear, and specially designated transmission-served customers while driving system reliability, risk-mitigation practices, execution readiness, and cross-functional operational alignment across Power Delivery. The leader ensures customer expectations, transmission asset maintenance, operating event reviews, and risk-management processes are consistently applied to support safe, reliable, and customer-focused transmission service.

Leadership & Role Attributes

Change Agent & Customer Advocate Passionately customer-centric and committed to advocating for customer needs. Leads with a mindset of continuous improvement and drives change that enhances service quality, collaboration, and customer outcomes.

Cross-Functional Aptitude

Demonstrates interest and ability to work across many disciplines including technical areas, commercial topics, customer service, planning, operations, asset management, engineering, and project delivery. Comfortable navigating complex organizational relationships and multi-functional processes.

Internal Process & Relationship Builder

Understands how internal organizations work together and prioritizes building effective cross-functional relationships. Works closely with key Entergy partners such as Asset Management, Planning, Operations, Engineering, Project Management & Construction, and Operating Company leadership teams including Economic Development, Industrial Accounts, Distribution Operations, and Large Power Services.

Customer Engagement & Communication Excellence

Engages customers effectively, demonstrating genuine interest in their business and service expectations. Clearly communicates and rolls up information to convey complex issues at a high level. Strong aptitude for performance monitoring, commercial agreements, customer advocacy, and strategic communication. Understands the Entergy organization and how its teams work collectively to support customer needs.

Visible Leadership Presence

Demonstrates strong executive presence with employees and customers. Asks probing questions, drives accountability, and moves the organization toward effective decision-making and action.

Knowledge Platform & Learning Aptitude

Possesses a solid foundational knowledge platform with the ability and interest to learn deeper technical, commercial, and process-related topics. Able to conceptualize issues, understand root-cause drivers, communicate complex subjects clearly, and navigate enterprise processes to solve problems and support strategic initiatives.

Technical Knowledge Areas

Relaying fundamentals Substation and line equipment Engineering standards Maintenance programs and reliability practices Root cause and corrective action processes Transmission planning strategies supporting customer service Regulatory and commercial frameworks associated with transmission service and related agreements

MINIMUM REQUIREMENTS

Minimum Education: Bachelor's degree required. Preferred: Electrical Engineering degree or MBA Minimum Experience: Minimum of ten (10) years of progressively responsible experience in the utility industry. Managerial supervisory experience required as part of progressive responsibilities. Preferred: Experience with Transmission and MISO tariffs. Minimum Knowledge, Skills, and Abilities: Excellent leadership skills to guide, mentor, and build an organization; Strong communicator both at tactical and strategic levels with experience discussing complex topics in a simple, easy-to-understand way; Demonstrated teamwork skills and ability to execute projects in a matrix organization; Strong, demonstrated writing and presentation skills.