Senior Manager, Total Rewards Operations

qvc; West Chester (Chester County); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k) plan

Tuition reimbursement

Paid time off

Employee discounts

Parental leave

Volunteer hours

Job summary

QVC Group is seeking a Senior Manager, Total Rewards Operations to lead day-to-day administration, governance, and service delivery of total rewards programs in a hybrid West Chester, PA setting.

You will partner with HR, Payroll, HRIS, Finance, Legal and external vendors to ensure accurate compensation, benefits, wellbeing, and related programs while maintaining regulatory compliance and a superior employee experience.

Qualifications

• 8+ years of experience in total rewards, compensation, benefits, or HR operations.
• Experience managing complex processes, vendor relationships, audits, or compliance activities.
• Experience with HR technology platforms such as Workday, ADP, ServiceNow, or similar.
• Strong knowledge of ERISA, ACA, COBRA, FLSA, pay equity, data privacy, and wage/hour requirements.

Responsibilities

• Lead operational delivery for total rewards programs including compensation, benefits, wellbeing.
• Develop a tech-forward strategy to improve Total Rewards processes and Workday optimization.
• Manage annual compensation cycles, benefits enrollment, vendor file feeds, and audits.
• Collaborate with HR partners, Payroll, HRIS, Finance, Legal, and vendors to deliver programs on time and within budget.
• Support new programs, policy changes, system enhancements, acquisitions, and integrations impacting total rewards.

Skills

Total rewards

Compensation & benefits

HR operations

Workday/HRIS focus

Education

Bachelor's degree in HR/Business Administration/Finance

Tools

Workday

ADP

ServiceNow

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Senior Manager, Total Rewards Operations supports QVC, reporting to the Senior Director, Total Rewards, and leads the day-to-day administration, governance, process improvement, and service delivery of total rewards programs. In this role, you'll help ensure compensation, benefits, wellbeing, and related employee programs are delivered accurately, consistently, and in compliance with applicable policies and regulations, while creating a high-quality employee and manager experience.

Where You'll Work

This role is hybrid and will require you to be onsite at our West Chester, PA location several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: Delaware, New Jersey, or Pennsylvania. Relocation assistance is not available for this role.

What You'll Do

• Lead operational delivery for total rewards programs, ensuring accurate administration of compensation, benefits, wellbeing, and related employee programs


• Develop and deliver a tech-forward strategy to improve Total Rewards processes, including identifying opportunities to better optimize Workday functionality


• Manage recurring total rewards processes such as annual compensation cycles, benefits enrollment, vendor file feeds, eligibility audits, employee communications, and issue resolution


• Partner with HR Business Partners, Payroll, HRIS, Finance, Legal, and external vendors to ensure programs are delivered on time, within budget, and aligned with business priorities


• Support the implementation of new programs, policy changes, system enhancements, acquisitions, integrations, and other business initiatives impacting total rewards operations

What You'll Bring

• 8+ years of relevant experience in total rewards, compensation, benefits, HR operations, or a related field


• Experience managing complex processes, recurring operational cycles, vendor relationships, audits, or compliance-driven activities


• Experience with HR technology platforms such as Workday, ADP, ServiceNow, or similar systems


• Strong knowledge of compensation, benefits, and related compliance requirements, including areas such as ERISA, ACA, COBRA, FLSA, pay equity, data privacy, and wage and hour requirements


• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field, or equivalent professional experience

#LI-AC5

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.