Senior Manager, Technology Operations – eCommerce Payments Fraud

Jobtailor; Bentonville (AR); On-site; USD 140,000 - 190,000; Full time

Job summary

Walmart is seeking a leader to drive fraud strategy execution and governance across payment systems, balancing security, customer experience, and business objectives. You will own program planning for multiple initiatives and monitor milestones, risks, and readiness.

Collaborating with Product, Engineering, Data Science, and Business teams, you will translate requirements into technology solutions, track KPIs, provide leadership updates, and ensure scalable controls across the payment ecosystem.

Qualifications

• Define initiative goals, deliverables, and schedules aligned with strategic objectives.
• Manage multiple initiatives, track dependencies, identify control gaps, and drive follow-through across cross-functional teams.
• Strong communication skills and ability to organize complex information into clear updates and recommendations.
• Comfort working with data, dashboards, KPIs, and analytics partners.
• Experience in fraud/risk, payments, eCommerce or program execution.
• 2 years’ supervisory experience.

Responsibilities

• Lead fraud strategy execution and control governance for credit/debit card and wallet-based payment tenders.
• Lead program planning and execution for multiple medium- to high-complexity initiatives.
• Track milestones, risks, blockers, dependencies, launch readiness, and post-launch validation for payment fraud controls.
• Collaborate with stakeholders to translate business requirements into technology solutions and drive consensus.
• Monitor initiative performance using key metrics, identify risks, and implement mitigation strategies.
• Prepare leadership-ready updates on roadmap status, risks, decisions needed, control gaps, and business impact.
• Maintain current fraud requirements and operating-procedure documentation in Confluence for multiple tenants.
• Collaborate with Product, Engineering, Data Science, and Business teams to develop balanced fraud-control recommendations.
• Support scalable fraud controls across Walmart's payment ecosystem while balancing transaction security, customer experience, and business objectives.

Skills

Project Management

Program Management

Fraud Risk Management

Payments

ECommerce

KPI Tracking

Root Cause Analysis

Control Gap Identification

Technology Solutions

Business Operations

Education

Bachelor's degree in computer science, MIS, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area

Master's degree preferred

Tools

Confluence

Dashboards

Analytics Tools

Job description

• Lead fraud strategy execution and control governance for credit/debit card and wallet-based payment tenders
• Lead program planning and execution for multiple medium- to high-complexity initiatives
• Track milestones, risks, blockers, dependencies, launch readiness, and post-launch validation for payment fraud controls
• Collaborate with stakeholders to translate business requirements into technology solutions and drive consensus
• Monitor initiative performance using key metrics, identify risks, and implement mitigation strategies
• Prepare leadership-ready updates on roadmap status, risks, decisions needed, control gaps, and business impact
• Maintain current fraud requirements and operating-procedure documentation in Confluence for multiple tenants
• Collaborate with Product, Engineering, Data Science, and Business teams to develop balanced fraud-control recommendations
• Support scalable fraud controls across Walmart's payment ecosystem while balancing transaction security, customer experience, and business objectives

Requirements

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area; OR 7 years’ experience in project management, program management, program operations, or related area
• 2 years’ supervisory experience
• Extensive experience in technology and business operations, fraud/risk, payments, eCommerce, or program execution
• Ability to define initiative goals, deliverables, and schedules aligned with strategic objectives
• Ability to manage multiple initiatives, track dependencies, identify control gaps, and drive follow-through across cross-functional teams
• Strong communication skills and ability to organize complex information into clear updates and recommendations
• Comfort working with data, dashboards, KPIs, and analytics partners
• Ability to identify risks, elevate issues, and support root cause analysis for fraud or payment-related incidents
• Demonstrated accountability and decision‑making skills in dynamic, high‑complexity environments
• Preferred: Master's degree and 4 years' relevant experience
• Preferred knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices

Core Competencies

Demonstrates expertise in leading fraud strategy execution and governance for payment systems, with a strong focus on program management, risk identification, and cross‑functional collaboration. Proficient in utilizing data analytics and performance metrics to drive decision‑making and enhance fraud control measures.

Highest‑signal resume keywords

• Fraud Strategy Execution
• Program Management
• Risk Identification
• Data Analytics
• Cross‑Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Project Management
• Program Management
• Fraud Risk Management
• Payments
• ECommerce
• KPI Tracking
• Root Cause Analysis
• Control Gap Identification
• Technology Solutions
• Business Operations

Soft Skills

• Strong Communication Skills
• Organizational Skills
• Decision‑Making Skills
• Accountability

Industry Keywords

• Credit Card Payments
• Debit Card Payments
• Wallet‑Based Payments
• Digital Accessibility
• WCAG 2.2 AA Standards

Tools & Technologies

• Confluence
• Dashboards
• Analytics Tools