Senior Manager – Risk Management

Jobtailor; Arizona; On-site; USD 120,000 - 180,000; Full time

Job summary

American Express is seeking a senior analytics leader to provide thought leadership for bogus fraud identification and rebill processes within the Global Fraud and Banking Risk organization. You will lead bogus fraud claim detection and rejection initiatives and collaborate with Risk and enterprise teams to build efficient fraud strategies.

You will identify data signals to distinguish bogus and fraudulent transactions, shape strategies for Card and Non-Card products, work with Risk,

Qualifications

• 5+ years of experience in analytics, fraud strategy, disputes, payments risk, or a closely related field is preferred.
• Meaningful experience with the end-to-end dispute lifecycle, including intake and investigation, is preferred.
• Excellent written and verbal communication skills, including the ability to explain complex findings to technical, operational, compliance, and executive audiences.
• Strong cross-functional leadership and ability to influence teams without direct authority.
• Ability to translate analysis into production rules, policies, product requirements, or operational changes.
• Understanding of fraud typologies, including account takeover, unauthorized transactions, scams, first-party misuse, refund abuse, merchant fraud, and synthetic identity

Responsibilities

• Provide thought leadership for bogus fraud transaction identification and rebill processes
• Lead bogus fraud claim detection and rejection initiatives within the Global Fraud and Banking Risk organization
• Collaborate with Risk and enterprise teams to build efficient fraud strategies
• Identify data signals to distinguish bogus and fraudulent transactions and reduce losses
• Shape strategies and policies for American Express Card and Non-Card products relating to bogus claims
• Work with Risk teams, Global Servicing Network, Legal/Compliance, and Technologies to create strategies and capabilities
• Lead the approach to agentic commerce disputes
• Identify, investigate, and resolve fraud risks
• Evaluate victim and first-party fraud risk by designing fraud-risk servicing strategies to improve customer experience and reduce enterprise risk exposure

Skills

Fraud Strategy Development

Advanced SQL Skills

End-to-End Dispute Lifecycle

Cross-Functional Leadership

Fraud Typology Understanding

Education

Post Graduate Degree in Quantitative Field

Tools

SQL

SAS

Hive

Job description

• Provide thought leadership for bogus fraud transaction identification and rebill processes
• Lead bogus fraud claim detection and rejection initiatives within the Global Fraud and Banking Risk organization
• Collaborate with Risk and enterprise teams to build efficient fraud strategies
• Identify data signals to distinguish bogus and fraudulent transactions and reduce losses
• Shape strategies and policies for American Express Card and Non-Card products relating to bogus claims
• Work with Risk teams, Global Servicing Network, Legal/Compliance, and Technologies to create strategies and capabilities
• Lead the approach to agentic commerce disputes
• Identify, investigate, and resolve fraud risks
• Evaluate victim and first-party fraud risk by designing fraud-risk servicing strategies to improve customer experience and reduce enterprise risk exposure

Requirements

• 5+ years of experience in analytics, fraud strategy, disputes, payments risk, or a closely related field is preferred
• Meaningful experience with the end-to-end dispute lifecycle, including intake and investigation, is preferred
• Excellent written and verbal communication skills, including the ability to explain complex findings to technical, operational, compliance, and executive audiences
• Strong cross-functional leadership and ability to influence teams without direct authority
• Ability to translate analysis into production rules, policies, product requirements, or operational changes
• Understanding of fraud typologies, including account takeover, unauthorized transactions, scams, first-party misuse, refund abuse, merchant fraud, and synthetic identity
• Advanced, hands-on SQL skills and experience analyzing large transactional datasets
• Fluency with data processing languages and tools such as SQL, SAS, and Hive
• Ability to work in a dynamic, fast-changing environment with strong attention to detail and effective cross-functional communication
• Employment eligibility to work in the United States required; American Express will not pursue visa sponsorship
• Post Graduate Degree in a quantitative field is preferred

Core Competencies

Demonstrates expertise in fraud strategy development and analytics, with a strong focus on identifying and mitigating fraud risks through data analysis and cross-functional collaboration. Proficient in translating complex findings into actionable policies and operational changes to enhance customer experience and reduce enterprise risk.

Highest-signal resume keywords

• Fraud Strategy Development
• Advanced SQL Skills
• End-to-End Dispute Lifecycle Management
• Cross-Functional Leadership
• Fraud Typology Understanding

ATS Optimization Keywords

Hard Skills

• Fraud Strategy
• Data Analysis
• Dispute Management
• Fraud Risk Assessment
• SQL
• SAS
• Hive
• Data Processing
• Policy Development
• Operational Changes

Soft Skills

• Written Communication
• Verbal Communication
• Attention to Detail
• Influencing Skills
• Cross-Functional Communication

Certifications & Qualifications

• Post Graduate Degree in Quantitative Field

Industry Keywords

• Fraud Detection
• Payments Risk
• Bogus Claims
• First-Party Fraud
• Account Takeover
• Unauthorized Transactions
• Merchant Fraud
• Synthetic Identity
• Rebill Processes
• Agentic Commerce Disputes