Senior Manager, Technology Delivery Management

Gap Inc; United States; Sur place; USD 150 000 - 210 000; Plein temps

Résumé du poste

Gap Inc is seeking a Senior Manager, Technology Delivery Management to lead the day-to-day execution of technology delivery across infrastructure and engineering teams. You will coordinate cross-functional work, implement delivery discipline, and provide leadership with execution visibility for both portfolio programs and BAU projects.

This role requires hands-on technical domain knowledge and the ability to apply agile, waterfall, or hybrid delivery approaches.

Qualifications

• Hands-on technical domain knowledge in the engineering disciplines being managed.
• Ability to coordinate cross-functional delivery and provide execution visibility to leadership.
• Experience applying agile, waterfall, or hybrid delivery methodologies.

Responsabilités

• Lead end-to-end delivery execution for technology programs and projects.
• Coordinate cross-functional delivery across engineering, operations, vendors, and stakeholders.
• Maintain work items in Jira/Azure DevOps with clear epics, stories and tasks.
• Establish and manage an operational cadence: stand-ups, reviews, and release readiness.
• Identify, map, and track dependencies across technology disciplines.

Outils

Jira

Azure DevOps

Description du poste

About the Role

The Senior Manager, Technology Delivery Management is a senior individual contributor and people leader responsible for the operational delivery execution of technology projects and programs across infrastructure and engineering organizations. This role owns the day‑to‑day delivery management function - coordinating cross‑functional execution, operationalizing plans, ensuring workflow discipline, and providing execution visibility to leadership - for both formally governed portfolio programs and operationally driven BAU projects.

This role is distinct from Technical Program Management (TPM) or Portfolio Governance functions. While TPM owns program governance, stage gates, financial accountability, and executive reporting, Technology Delivery Management (TDM) owns the execution layer: how work actually gets planned, structured, tracked, and delivered day‑to‑day. The two functions are designed to operate in close partnership, with TDM supplying ground‑level operational data that feeds TPM governance and leadership reporting.

A defining requirement of this role - and what distinguishes it from a generic program or project management function - is hands‑on technical domain knowledge in the engineering disciplines being managed. TDMs cannot effectively coordinate delivery, assess change impact, sequence infrastructure dependencies, or engage credibly with engineers without a working understanding of the technology they are managing. Domain knowledge is not optional; it is foundational to the role's effectiveness.

What You'll Do

Program & Project Delivery Execution

Lead end‑to‑end delivery execution for technology programs and projects, spanning both formally governed portfolio initiatives and BAU (business‑as‑usual) operational projects.

For portfolio programs: serve as the execution partner to the TPM or governance function - owning daily delivery coordination, milestone management, and execution health while TPM owns governance and reporting.

For BAU projects: own project delivery end‑to‑end, applying consistent delivery discipline without the full overhead of formal program governance.

Manage delivery scope, schedule, dependencies, and stakeholder alignment from initiation through formal project closure.

Apply agile, waterfall, or hybrid delivery methodologies as appropriate to the nature and risk profile of each initiative.

Delivery Coordination & Implementation Management

Coordinate cross‑functional delivery activities across engineering, operations, vendors, and business stakeholders - including scheduling, sequencing, readiness confirmation, and execution tracking.

Lead implementation and cutover management: organize pre‑implementation readiness reviews, manage stakeholder communication during execution windows, coordinate post‑implementation validation, and confirm formal closure.

Facilitate real‑time communication across globally distributed teams during implementation events, maintaining time zone alignment, status cadence, and escalation pathways.

Serve as the operational point of coordination during high‑risk or complex change events, including infrastructure cutovers and technology refresh activities.

Work Management & Delivery Workflow Discipline

Own the creation, structure, and ongoing maintenance of project work in the team's work management system (e.g., Jira, Azure DevOps, or equivalent), including features, epics, stories, and tasks.

Establish and enforce consistent work structure standards across engineering teams, ensuring that project progress is always visible, accurate, and reportable.

Drive backlog health and Jira (or equivalent) hygiene as a continuous operational discipline across all active programs and projects.

In the absence of a dedicated Product Management function, partner with engineering leads to define and structure delivery work - translating technical plans into trackable, executable work items.

Operational Cadence & Release Readiness

Design and facilitate the right operational cadence for each program or project phase: daily stand‑ups, weekly status reviews, milestone checkpoints, and cross‑team syncs calibrated to risk and delivery complexity.

Own operational readiness activities before go‑live events: validate that support processes, escalation paths, monitoring, runbooks, and operations team acceptance are confirmed before implementation.

Manage post‑release knowledge transfer and documentation to receiving operations or support teams, ensuring continuity of knowledge beyond the project team.

Facilitate retrospectives, lessons‑learned sessions, and delivery health reviews to drive continuous improvement across programs.

Dependency Management & Asset Coordination

Identify, map, and track cross‑functional dependencies across technology disciplines (infrastructure, networking, security, compute, storage, and business applications).

For infrastructure change events: identify the business and technical owners of affected assets and systems, assess business impact of planned ou