Technical Project Manager

Tata Consultancy Services; Arlington (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

Tata Consultancy Services is seeking a project/program manager to plan and manage a group of technology projects from inception through delivery. The role emphasizes customer experience, delivery processes, and cross-team coordination across multiple scrum teams.

The candidate will align dependent organizations, mitigate blockers, and work with engineers, TPMs, and senior leadership to ensure timely delivery and maintainability. A strong grasp of business and technical requirements is required.

Qualifications

• Experience in planning and managing a group of related technology projects or activities from inception to delivery.
• Experience in reporting to senior management.
• Deep understanding of design approaches and technologies in your area.
• Focus on customer experience, build and delivery processes, and solving problems.

Responsibilities

• Work across multiple scrum teams (cross-cutting across products, scrum teams, and/or technologies or focused on a single product or feature set).
• Align dependent organizations and remove or mitigate blocking issues.
• Operate with limited guidance; the product and delivery strategy is defined while design is not.
• Understand the business and technical requirements for the solutions being built.
• Understand the needs of engineers and tech operations teams maintaining and operating the system.
• Recognize complex designs and propose simplified solutions with software design engineers, principals, and TPMs.
• Help customers and engineering teams balance trade-offs by considering data, business goals, platform strategy, customer experience and maintainability; identify and manage blocking issues.
• Identify, assess, track and mitigate issues and risks at multiple levels.
• Write documentation as required.
• Partner with industry vendors that provide technology or user experience components and coordinate implementation plans and roadmaps.
• Communicate project issues and status concisely for senior leadership, escalating blockers when appropriate.
• Communicate progress, anticipate bottlenecks, provide escalation management, and mitigate issues/risks at multiple levels.
• Work across teams to optimize processes.
• Regularly review metrics and seek new data/mechanisms for visibility to stay aligned with objectives.
• Manage programs to meet stated objectives.

Job description

• Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery
• Experience in reporting to senior management
• Deep understanding of the design approaches and technologies utilized in your area
• Focus on customer experience, the build and delivery processes and the problems to be solved
• Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)
• Align dependent organizations and remove/mitigate all blocking issues
• Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not.
• Deep understanding of the business and technical requirements for the solutions being built
• Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
• Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs
• Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.
• Identify, assess, track and mitigate issues and risks at multiple levels
• Write documentation as required
• Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
• Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate
• Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
• Work across teams to optimize processes
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
• Manage programs to meet its stated objectives.