Senior Manager - Supplier & Customer Operations

Airbus SE; Herndon (VA); On-site; USD 120,000 - 170,000; Full time

Job summary

Airbus Americas Customer Services, Inc. seeks a Team Lead for Supplier Management Customer Operations in Herndon, VA. The role leads a regional team, manages airline and supplier relationships, and drives supplier performance improvements across North America and Latin America.

You will coordinate with multiple Airbus units and executives to ensure top-tier customer support. The position requires a Master’s degree and 8+ years in aviation with 4–5 years in leadership, plus strong negotiation and

Qualifications

• Master’s degree required in Engineering, Business Administration, Supply Chain Management, Logistics or Quality Management.
• Minimum 8 years of technical aviation experience with aftermarket focus.
• At least 4–5 years in a team management or supervisory role.

Responsibilities

• Lead Supplier Management Customer Operations team across North America and LATAM.
• Manage supplier relationships, performance KPIs and improvement plans.
• Organize supplier meetings and regional improvement plans.
• Provide executive briefs on supplier operational topics for airline senior management.
• Act as deputy for Head of Supplier Management Americas on Customer Operations topics.

Skills

Leadership

Supplier management

Negotiation

Cross-cultural communication

Customer relationship management

Education

Master’s degree in Engineering, Business Administration, Supply Chain Management, Logistics, or Quality Management

Job description

Airbus Americas Customer Services, Inc. seeks a Team Lead for Supplier Management Customer Operations in Herndon, VA. The role leads a regional team, manages airline and supplier relationships, and drives supplier performance improvements across North America and Latin America.

You will coordinate with multiple Airbus units and executives to ensure top-tier customer support. The position requires a Master’s degree and 8+ years in aviation with 4–5 years in leadership, plus strong negotiation and