Senior Manager, Strategic Insights & Execution

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 157,000 - 254,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Strategic Insights Senior Manager aligned to the Global Customer Services organization to drive our Support Transformation with high visibility.

You will partner with senior leaders to translate data into strategic insights shaping priorities and improving customer outcomes. This hands-on, strategic leader will design, influence, and execute high-impact initiatives end-to-end and thrive in a fast-moving environment that values innovation and continuous

Qualifications

• Demonstrated experience driving end-to-end initiatives rather than just analytics.
• Background in enterprise support operations, product serviceability, or engineering interlocks.
• Advanced data and root-cause analysis to identify bottlenecks.
• First-principles problem solving to build phased roadmaps.
• Metrics and governance design for large-scale programs.
• Executive communication and stakeholder management.

Responsibilities

• Apply first-principles thinking to deconstruct problems and design impactful solutions.
• Synthesize diverse data sources into actionable insights for decisions.
• Create concise materials for executives, including business cases and plans.
• Own and direct the global Case Elimination Program with cross-functional partners.
• Lead backlog reduction and serviceability initiatives to accelerate Time-to-Resolution.
• Serve as liaison between Support Operations, Engineering, and leadership.

Skills

Strategic leadership

Data synthesis

Executive storytelling

Program management

Cross-functional leadership

Job description

Palo Alto Networks, Inc. is seeking a Strategic Insights Senior Manager aligned to the Global Customer Services organization to drive our Support Transformation with high visibility.

You will partner with senior leaders to translate data into strategic insights shaping priorities and improving customer outcomes. This hands-on, strategic leader will design, influence, and execute high-impact initiatives end-to-end and thrive in a fast-moving environment that values innovation and continuous