Senior Manager, Strategic Accounts Operations

Highline Warren; Naperville (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Highline Warren is seeking a Senior Manager, Strategic Account Support to lead the Strategic Account Support function for our Aftermarket business. You will manage a team of Leads supporting our largest Retail customers and serve as the senior operational partner for a portfolio of strategic accounts.

You will drive cross-functional execution, remove operational barriers, and ensure exceptional customer support while collaborating with Sales, Pricing, Product Management, and Finance to enable

Qualifications

• Experience leading cross-functional teams without direct authority.
• Strong collaboration across Sales, Operations and Finance.
• Ability to translate customer needs into actionable plans.

Responsibilities

• Lead, coach, and develop a team of Strategic Account Support Leads for Highline Warren's Retail customers.
• Establish priorities, service standards, and best practices across the Strategic Account Support organization.
• Drive employee development, performance management, and continuous improvement initiatives.
• Serve as the senior operational partner for a portfolio of strategic aftermarket customers.
• Partner with Sales to execute customer growth initiatives, product launches, and account transitions.

Skills

Cross-functional leadership

Stakeholder management

Project coordination

Strategic thinking

Job description

Highline Warren is seeking a Senior Manager, Strategic Account Support to lead the Strategic Account Support function for our Aftermarket business. You will manage a team of Leads supporting our largest Retail customers and serve as the senior operational partner for a portfolio of strategic accounts.

You will drive cross-functional execution, remove operational barriers, and ensure exceptional customer support while collaborating with Sales, Pricing, Product Management, and Finance to enable