Senior Manager, Solutions Architecture

Integral Ad Science, Inc.; New York (NY); On-site; USD 139,000 - 238,000; Full time

Job summary

Publica by IAS, the leading Advertising Platform for Connected Television (CTV), is seeking a Senior Manager, Solutions Architect to oversee all aspects of customer success for enterprise clients in the US market.

You will engage with customers, deep-dive into data, respond to inquiries, become an expert across Publica products, funnel feedback to product and engineering, and drive account growth through strategic collaboration with cross-functional teams.

Qualifications

• 10+ years of ad tech experience, with a track record of customer service.
• Experience managing high-touch, highly technical clients end-to-end.
• Strong knowledge of video ad serving, openRTB, SSAI, header bidding, and programmatic advertising.
• Ability to derive insights from large data sets and present findings.

Responsibilities

• Oversee all aspects of customer service for Publica products.
• Engage with customers regularly and perform data analyses.
• Respond to a wide range of inquiries and become product expert.
• Channel client feedback to product and engineering teams to drive account growth.

Skills

Ad tech experience

People management

Video ad serving

OpenRTB

SSAI

MySQL

Athena

Communication skills

Problem solving

Tools

Amazon Athena

Job description

Job Description: Publica by IAS is the leading Advertising Platform for Connected Television (CTV). As audiences shift from Cable TV to Digital, Publica’s goal is to power the next generation of ad experiences on the big screen. The core of our platform is an Over-the-top (OTT) Header Bidding solution that enables publishers to run a unified auction between their direct sales and 65+ video Sell Side Platforms (SSPs). In addition, we provide an Audience Management solution based on our integration with data partners as well as a Server-Side Ad Insertion solution. The Senior Manager, Solutions Architect will have strong technical aptitude, problem solving skills, critical thinking, and communication skills that can oversee all aspects of customer service as they leverage Publica to power their CTV/OTT video business. You will be engaging with customers regularly, deep diving into data and running analyses, responding to a wide range of customer inquiries, becoming an expert with all products, funneling feedback from clients to our product and engineering team, and ultimately be responsible for the growth of accounts

Things that we are looking for:

• 10+ years of ad tech experience with a solid track record of delivering best in class customer service with at least 5 years of direct manager experience.
• Strong command and knowledge of video ad serving, openRTB, SSAI, header bidding, programmatic advertising, and the technologies that power them all
• Experience working with high touch and highly technical clients to understand their needs and working with different teams to resolve issues from pre-sales all the way to post-sales and full scale implementation across enterprise clients
• Exposure in a multitude of ad tech user interfaces (ie ad servers, SSP platforms, DSP platforms, etc)
• Proven experience with object oriented programming, tool development, and automation
• Able to deliver insights by way of data, reports, and/or presentations by working with large data sets and the tools to query them (MySQL, Amazon Athena)
• Highly motivated self-started with a persuasive and success-driven personality.
• Strong technical, analytical, and problem-solving ability
• Exceptional verbal and written communication skills and the ability to take complicated technical concepts and explain them in a straightforward way across the full organization of the customer - end user to the c-suite
• Combination of excellent technical, product, and business skills
• History of driving projects forward and identifying areas for improvements, both internally and externally
• Must have a passion for documentation and mentoring junior talent

IAS Pay Transparency: The annualized base salary ranges for the primary location, and any additional locations are listed below. Our pay ranges are based on the work location. As part of IAS compensation package, we offer a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions. All full-time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans. Each candidate’s compensation package is based on multiple factors, but not limited to, geography, experience, skills, job duties, and business need.

Primary Location: US - New York, NY Primary Location Base Pay Range: $138,600.00 - $237,600.00 Annual Additional Locations: US - San Francisco, CA Additional Locations Pay Range: 138,600.00 - 237,600.00 USD Annual

About Integral Ad Science: Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer: IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice: We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [e-mail].