Senior Manager, Social Platforms and Community

Samsung Electronics America; Plano (TX); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Job summary

Samsung Electronics America, Inc. is seeking a Senior Manager, Social Platforms and Community to lead Calendar Management, Content Publishing and Community Management across our U.S. social channels.

You will define cadence, ensure cohesive posting, and represent the brand voice to consumers. Responsibilities include daily posting on Instagram, YouTube, X, TikTok, Facebook and Pinterest; respond to comments, elevate UGC, monitor sentiment, and coordinate with the lines of business.

Qualifications

• Minimum Bachelors degree and 8 years of community management experience.
• Hands on with tools like Sprinklr, Dash MS Office - Microsoft Word, Excel, Powerpoint.
• Ability to respond to business needs outside office hours or weekends.

Responsibilities

• Lead Calendar Management for Samsung channels.
• Drive cohesion across all posted content.
• Collaborate with lines of business to develop posting cadence across channels.
• Maintain holistic social media calendar and optimal posting times.
• Publish daily native content on Instagram, YouTube, X, TikTok, Facebook and Pinterest.
• Respond to consumers' comments in brand voice; elevate UGC.
• Flag issues to Customer Care and coordinate responsive actions.
• Monitor conversations and engage with audience to foster community.

Skills

Community management

Social media

Brand voice

Education

Bachelor's degree

Tools

Sprinklr

Microsoft Office

Word

Excel

PowerPoint

Job description

Position Summary

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

We're looking for a Senior Manager, Social Platforms and Community to lead Calendar Management, Content Publishing and Community Management for Samsung Electronics America social media channels. Our ideal candidate is passionate about social media and understands how consumers engage on each of the platforms (TikTok, Instagram, Facebook, Reddit, X, etc.). This person will be an extension of the Samsung brand and represent our voice to our consumers by managing conversations with our social communities. This individual will have primary responsibility for determining the cadence, posting the content and managing the conversations across all of Samsung's US social media platforms.

• Serve as lead Community Manager for Samsung channels
• Drive cohesion across all posted content
• Collaborate with the lines of businesses (Mobile, Home Entertainment, Digital Appliances) to develop ideal posting cadence across channels

Social Media Calendar Management

• Maintain and manage the holistic social media calendar to ensure optimal posting execution across all of the Samsung teams/product categories
• Pivot posting timing based on platform cadence best practices
• Collaborate with social media manager partners and agencies on optimal posting schedules
• Ability to identify and publish content during times with the most reach across each social media channel
• Monthly monitoring of x-team SOV to drive maximum impact of content and calendar equity across products

Content Publishing

• Daily posting of native content across Samsung's social channels: Instagram, YouTube, X (Twitter), TikTok, Facebook, and Pinterest
• Work with internal stakeholders to post content on behalf of their respective lines of business

Community Management

• Respond to consumers' comments online across Samsung social channels in a brand-approved voice
• Monitor Samsung social channels and elevate any UGC that should be considered for reposting, including tagged content
• Provide recommended post copy alongside UGC for stakeholders to review/approve
• Flag service, fulfillment-related or negative comments/trending themes to Customer Care for response and engagement for all platforms
• Respond to all consumer posts, in a timely manner, that are campaign-related, positive sentiment, or product feature related
• Community management hours to be used during working hours (9:00am - 6:00pm EST), Monday - Friday
• Light monitoring and posting on weekends or holidays
• Proactive community management, looking for opportunities to insert Samsung into the cultural conversation
• Monitor social media conversations and engage with our audience to foster a sense of community
• Work with respective lines of business to get needed response grids

Channel Best Practices

• Stay abreast of platform best practices, offering recommendations on how to optimize the performance of content

Reporting

• Assisting with reporting, pulling native data from platforms on a monthly basis

Skills and Qualifications

• Minimum Bachelors degree and 8 years of community management experience
• Hands on with tools like Sprinklr, Dash MS Office - Microsoft Word, Excel, Powerpoint
• Ability to be able to respond to business needs which may sometimes be outside office hours or weekends

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Benefits @ Samsung

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

• Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more
• In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).